I stayed at this place at the end of May. The house was beautiful, the neighbourhood was clean, safe, and only about 5 minutes to the "T". Great air conditioning, spacious room, and a great en suite bathroom!
However, the wrong set of keys were left in my room so I got locked out for an entire day. The owner of the house was away on business, so I tried calling the agency but the home phone doesn't allow for long distance calls, and when I called from my cell phone I got an automatic message saying that I was not authorized to call this number. So I e-mailed the agency and got no response. Came back after dinner, and still had no response, but luckily a neighbour was able to help let us into our room.
After I checked out two days later I got an urgent phone call AND e-mail from the agency saying that I lost a key and owed them $50 for a new key. A few hours later I got another e-mail saying that they found the key and everything was okay.
Essentially, the only way you'll ever speak to anybody at the agency is if they want something from you. If you're locked out, they don't care.More
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