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“Average hotel”

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Hampton Inn Boston / Cambridge
Ranked #7 of 20 Hotels in Cambridge
Certificate of Excellence
Reviewed 21 March 2014

everything average but the location. we will not come back to this hotel. The quality of the reakfast buffet was awful. They knocked at our door at 8:00am to clean it. They made a mistake with the bill that still has not been resolved.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 28 March 2014

Dear Maria M:

Thank you for posting your review about your recent visit to the Boston/Cambridge area. We're sorry to hear we were not able to meet your expectations. It is my understanding the initial billing question has been addressed and rectified. Please contact us directly if you wish to disuss.

We hope you will consider staying with us during future travels to the area.

Warm regards,

Lisa M. O'Neil

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Reviews (1,066)
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Reviewed 19 March 2014

Overall the hotel is nice, clean and offers a decent breakfast. The website is misleading and implies that parking is guaranteed, but I spent a whole evening shuffling my car from one space to another to avoid a ticket - hated this. Make sure you have a back-up plan for parking if you go here. However, the proximity to the green line (T) can't be beat.

  • Stayed: March 2014, travelled as a couple
    • Value
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Review collected in partnership with Hampton
1  Thank Elizabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 28 March 2014

Dear Elizabeth G:

Thank you for taking the time to post your thoughts on your recent visit to the Hampton Inn Boston/Cambridge. We appreciate your feedback.

I do apologize you experienced trouble with parking. We do have complimentary underground parking on site for our guests (one vehicle per guest room) and if a space wasn't found, our team would have been more than happy to assist with locating one.

We hope you will stay with us during your next visit to the area.

Warm regards,

Lisa M. O'Neil

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Reviewed 13 March 2014

Had a parking garage which was really convenient, but it was not locked or gated. Rooms smelled old and musty . In a somewhat sketchy area so dont go walking around alone at night. There is no view and it is a hotel on a major road. The entrance is very easy to miss . On whole it was just average

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank dms8555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 14 March 2014

Dear dms8555:

Thank you for sharing your feedback on your recent stay with us via TripAdvisor. We appreciate your input. Our location is extremely safe and well-lit. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and we hope you will return to stay with us the next time you are in town so we may better demonstrate our commitment to your satisfaction.

Warm regards,

Lisa M. O'Neil

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Reviewed 13 March 2014

This hotel has great staff and is two stops on the T from the TD Garden North. It's conveniently located to Kenmore Square and the T. The hotel is clean, it has free breakfast and free parking. The rooms are small and clean. It suited our needs. We have stayed at Hampton Inns in Lenox, Ma. and Saratoga Springs, N.Y. The food and the service are similar. These other two properties are much nicer, but they aren't in Boston/Cambridge. we would stay at the Hampton Inn Boston/Cambridge again.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hampton
Thank russ12110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 14 March 2014

Dear russ12110:

Thank you for your recent feedback regarding your stay at the Hampton Inn Boston/Cambridge. We appreciate your input.

We look forward to being your host during future travels to the area.

Warm regards,

Lisa M. O'Neil

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Reviewed 11 March 2014

I have stayed in at least 7 Hampton Inns in the past year all over the country, assumed this hotel would be just like the others. I was wrong. Positives: clean room, clean bathroom, quick service when I called the front desk because the smoke detector needed a new battery. Negatives: parking garage is AWFUL....we got to hotel at 10:00 pm and I was able to pull into garage but had no warning that it would end and I would be stuck for 1/2 hour trying to back myself out of a very small space because cars are parked all over. We lucked out when someone left and I was able to squeeze in to that last spot in the garage. Rooms are freezing. Desk attendant told me to use wall thermostat which I did putting it up to 74. Room never climbed above 65 our entire stay (which luckily was only for 1 night). Location of hotel is not great. I would not stay here again.

  • Stayed: March 2014, travelled with family
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Thank Kyle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 12 March 2014

Dear Kyle M:

Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guests' experience moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Warm regards,

Lisa M. O'Neil

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Reviewed 10 March 2014

An hotel with a very good service and great location if you travel by car. It is very accessible close to public transportation (3 stops to Boston), a shopping mall and with free parking. ideal to discover Boston and its surrondings!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hampton
Thank JeanLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 12 March 2014

Dear JeanLK:


Thank you for your recent review of your visit to our hotel. We appreciate your feedback.

We're happy to hear our location was perfect for taking in the many sites of Boston and Cambridge. Public transportation just across the street makes our hotel so easy and convenient.

We look forward to your return visits to the Boston/Cambridge area.

Warm regards,

Lisa M. O'Neil

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Reviewed 8 March 2014

We enjoyed the proximity of the Hamton Inn Canbridge as we walked to and from the Bruins game. The staff were very helpful informing us of attractions in the area and provided maps. We appreciated parking the car in the hotel garage and enjoying the city on foot.

  • Stayed: March 2014, travelled with family
    • Value
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Review collected in partnership with Hampton
Thank Margo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonCambridge, Director of Sales at Hampton Inn Boston / Cambridge, responded to this reviewResponded 10 March 2014

Dear Margo D:

Thank you for your thorough review of your recent visit to the Hampton Inn Boston/Cambridge. We are happy to hear our location was perfect to take in a Bruins' game and to see the sights around town! Our free parking and proximity to the "T" make travel throughout the city quick and inexpensive.

We look forward to hosting you during future visits to the area.

Warm regards,

Lisa M. O'Neil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Boston / Cambridge

Address: 191 Monsignor Obrien Hwy, Cambridge, MA 02141-1250
Phone Number:
Region: United States > Massachusetts > Cambridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#4 Family Hotel in Cambridge
#6 Romantic Hotel in Cambridge
#11 Business Hotel in Cambridge
Price Range: £103 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Boston / Cambridge 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
Stay at our Hampton Inn Boston/Cambridge hotel, just over the Charles River and just 1.2 Miles from downtown Boston, Government Center of Boston and Harvard Square. Our hotel is across the street from public transportation and near medical, technological, financial and educational institutions - a great location among Cambridge, Massachusetts hotels. Located on Route 28, providing direct access to Boston. ... more   less 
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Also Known As:
Hampton Inn Boston / Cambridge Hotel Cambridge
Hampton Inn Cambridge
Cambridge Hampton Inn

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