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“Comfortable stay with A+ customer care”
Review of Freepoint Hotel

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Freepoint Hotel
Ranked #16 of 20 Hotels in Cambridge
Manhattan
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Comfortable stay with A+ customer care”
Reviewed 11 May 2014

This was a return visit for us and it was once again a winner. Room was comfortable and clean, reasonably priced (via Hotwire), and perfect for our overnight visit to Tufts. We had no parking surcharge.The breakfast was fine. I don't know if we had a renovated room but it was fine for our purposes. But what set this visit apart was the customer care. My husband thought he had left something in the room and a staff member cheerfully went up to the room twice to look for the item. Above and beyond the call of duty, i say. Well done!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N2NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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791 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
Level Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 May 2014

This was an easy option for a short stay in Cambridge (in fact, I am pretty sure that visiting prospective students are the main guests in this stay). I stayed here for a night with a friend when we were visiting in Boston. The property was clean, our room was very large, and the beds were very comfortable. The shower did not have a curtain (it is the kind where the floor in the shower is not separated from the rest of the bathroom), which is not my favorite feature. We did not try breakfast there. Overall, however, convenient Cambridge location that is clean and good for a short stay.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Sasha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2014

The Best Western Plus Hotel Tria is a great value in among pricey alternatives in Cambridge. The hotel is nice and it is clean although only half of the hotel has been renovated. The rooms on the renovated section of the hotel are modern with comfortable furnishing and roomy bathroom. The beds are very comfortable and the updated satellite TV service is a welcome change from the limited menu of channels found in my hotels. Breakfast is one of the best I have found - with hot choices (eggs, sausage, potatoes), waffles, and a wide selection of other breakfast foods. The fitness center is disappointingly outdated - including 2 treadmills, an elliptical, a recumbent bike, and a strength training station - the room is crowded (with the equipment not with people), the equipment is more home than industrial quality, and the area is not well maintained). The staff are generally very efficient and helpful - especially true for Danica, Julia, and Jason. The location is especially convenient if you are visiting the western area of Cambridge.

Room Tip: Ask to be in the renovated portion of the hotel
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank BRBrews2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 May 2014

Best Western PLUS Hotel Tria is my favorite hotel on my each visit to Harvard university. It is clean, convenient, and best of all, is the friendly staff services. Breakfast is a plus. the shuttle bus to Harvard square and subway station made each stay easy. highly recommeded!

  • Stayed April 2014, travelled solo
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank 286hengc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pflugerville
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2014

Stayed here during a visit to see my daughter who attends Tufts, there is a free shuttle which transports you to Tufts and to the nearby T and immediate areas such as Harvard Square etc with advance registration. Check in was quick and efficient. We arrived late so we took advantage of the late night grill which was very good. Starbucks is attached but separate from the hotel After leaving the first floor, you become aware of how dated the hotel really is, cracked and peeling paint. But it was minor compared to the experience and the customer service overall. The morning breakfast was great, but served the same things everyday and very limited space. Have to eat early to avoid the crowds. Overall, I intend to stay here again

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caylacaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Ontario,CANADA
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 30 April 2014

Let us be clear: this is not a resort or 5 star hotel and does not pretend to. But it is run smartly and provides an overnight stay in a clean, safe ,convenient and efficient manner. Yes it does accept third party reservations, in this case through accumulated points on an arline. Yes it accepts dogs , in this case a 14-year old poodle, and makes no fuss about it ($20 surcharge) . I do object to a parking surcharge which comes as a compete and dishonest surprise ($12 surcharge). But the good service, good breakfast, good proximity to a dog-loving space next door , called the Kingsley citypark, outweigh inconveniences. So, the 4.5 rating is solid, but I'm not sure that the heavy Trip Advisor rarings shown in halls and the Trip Advisor image book in the room are such a good idea because that sets a high standard for the establishment and Trip Advisor's independence may suffer if bad ratings bring down this hotel site and its silent partner, Trip Advisor.

Room Tip: Front is more attractive
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank zeniatrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Forest, United States
1 review
Reviewed 28 April 2014

This was perfect for our needs of our trip. The room, bathroom & lobby were very clean. The staff was extremely helpful & accommodating to our needs. They went above & beyond. The bed was not the most comfortable, but it wasn't terrible. The pillows were not comfortable, but I didn't request any replacements or extra pillows.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Trisha A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Freepoint Hotel

Property: Freepoint Hotel
Address: 220 Alewife Brook Pkwy, Cambridge, MA 02138-1102 (Formerly Hotel Tria)
Phone Number:
Region: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#6 Family Hotel in Cambridge
#6 Luxury Hotel in Cambridge
#9 Business Hotel in Cambridge
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Freepoint Hotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
At Freepoint Hotel, you will enjoy newly renovated and smartly designed guestrooms with deluxe amenities such as super-fast complimentary Wi-Fi and hair products by Living Proof, an innovative local company. You will also have access to our brand new, well-equipped fitness room as well as access to our daily shuttle which will take you anywhere in a two-mile radius. Affordable parking is also available on site. Lastly, be sure visit Chef Matthew Gaudet’s much anticipated return to the Greater Boston dining scene at Freepoint Kitchen & Cocktails. ... more   less 
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Also Known As:
Best Western Tria
Best Western Cambridge
Cambridge Best Western

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