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“Not really worth it”

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Boston Marriott Cambridge
Ranked #9 of 20 Hotels in Cambridge
Certificate of Excellence
GreenLeadersSilver level
Hong Kong, China
Level 1 Contributor
4 reviews
3 hotel reviews
“Not really worth it”
Reviewed 26 May 2014

First time travelling to Boston on business and workshop and decided to stay at the Marriott on advise from the organizers as it was the closest hotel. Now that I know the city a little more, would definitely not choose to stay at the hotel again. Nothing particularly wrong with the service but for the price you are paying, its just not worth it.
- Their check in desk seems to be understaffed. At anytime there only seemed to be only one person manning the desk.
- No free internet.... I mean come on... 500 USD per night and no free wifi? A 150 USD Holiday Inn Express has free wifi. I travel quite a lot and I can't remember the last time I was asked to pay for internet
- No safe in the room. Not totally inconvenient but I guess they forgot to install one in my room?

Generally unimpressed...

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mejoyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan S, General Manager at Boston Marriott Cambridge, responded to this review, 27 May 2014
Dear Mejoyh:

Thank you for sharing your comments about your recent stay at the Boston Marriott Cambridge. I was disappointed to learn that you did not find the hotel to be a good value compared to other lodging options. Our close proximity to MIT, the Red Line subway and other Kendall Square businesses is very convenient and we strive to offer competitive rates. We do offer free internet in all of our public spaces along with packages that include internet in the rate. I regret if these were not available when you booked. Your experience at check in was not the norm, and I will be sure to follow up with our front desk manager. Please feel free to contact me directly if you have additional questions or concerns.

Sincerely,

Alan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
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Washington DC, District of Columbia
Level 6 Contributor
101 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 25 May 2014

The Boston Marriott Cambridge is a wonderful full-service hotel with all the amenities you come to expect from this brand. There was a small renovation of the decor near the elevators during my stay but nothing to impact the movement of guests in the lobby area. The staff was extremely friendly, rooms were spotless, and upon arrival the front desk upgraded my room to the club floor. The Concierge Lounge is available to club guests and I found it to be accessible from the 24th and 25th floors. My room was extremely quiet, fully accessorized for the business traveler, and the housekeeping staff were constantly attentive. During my stay the General Manager held a small reception for club floor guests in the presidential suite that was very nice! The hotel has multiple restaurants, Starbucks, and there are other dining options just outside the hotel within walking distance. The Kendall Metro Underground Station is just opposite to the hotel that makes the city of Boston very accessible. I enjoyed my week in Cambridge and if you are looking for a great place to stay when you are in this area, look here!

Room Tip: All rooms are very nice on the upper floors.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChuckDickens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level 6 Contributor
150 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 22 May 2014

The Cambridge Marriott, still undergoing renovations, is a very good example of the Marriott brand. The location is excellent - in the heart of the Kendall Square biotech area, and just 15 - 30 minutes from Logan airport, depending on traffic.

The standard room is well laid-out, and the soaps & shampoos are of good quality. The wi-fi connection, which I am using to write this review, works fine. Room service is prompt, and the good quality sandwiches are served hot.

The new lobby and ground floor restaurant renovations are attractive (and much improved from my last visit here a few months ago.)

The 24-hour business center is helpful, too.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cincinnati-Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 4 Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 11 May 2014

1) Wired Ethernet did not work and engineering could not fix
2) Self-parking at $40//day is an outrage and no good NEARBY alternatives -- this is not Manhattan. No need to punish guests who are already paying top dollar to be in this hotel and location. Find a way to delight Marriott Rewards frequent customers, not alienate them before they have found the room.
3) Concierge floor lounge evening food was average for a supposed 5-star hotel -- though lounge staff was great.
On the positive side:

Views are remarkable from the high floors, staff service level was excellent and appropriate for this price category of hotel. And they also have a guest washer-dryer (relatively new machines) with free detergent for those who were poor planners and ran out of clean items.

Adjacent Champions Bar is very nice, grreat beer choices.

Location -- whether heading to Boston or Somerville from hotel -- can't be beat with Red Line outside the door.

Room needs one more sitting location (foot stool) so that 2 people could look out the window at the same time.

If you can request a high floor, river view, to watch the scullers and sailboats, highly recommend.

Room Tip: High floor, river view, away from elevator.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agetech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomfield, New Jersey
Level 6 Contributor
113 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 2 May 2014

I have stayed here twice and will be back in next few weeks. My daughter attends Boston College and we have found this hotel to be very convenient to the campus, 5 miles away about a 20 minute drive. The rooms are nice and great views from upper floor. You can Valet (check for special packages) or self park in garage next door for $40.00 a night. Starbucks in lobby, restaurant on site is very good. Also within walking distance to several other restaurants.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frefutravelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stewartsville, New Jersey
Level 6 Contributor
190 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 1 May 2014

Stayed here for a conference at MIT. Very convenient to the campus and the T, so we did not need to take out our car. Very comfortable beds. Clean room, friendly staff. They also had a mobile check in and check out which was great,checked in on line and told them when we would get there, walked up and key was ready, worked great. Starbucks in the Lobby was convenient and places to eat next door and across the street. We were on the 23rd floor facing the river, great view. In our room there was a frig (obviously the old honor bar) that was helpful.

Room Tip: Ask for high floor facing the river.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rorudupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san Francisco
Level 5 Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 April 2014

While I regret I will not be staying here during this visit I had the wonderful opportunity to speak with Cathleen either at the front desk or PBX departments, Cathleen is a guest service super star who just a few moments of her time to help me select the right property for my stay. Cathleen was kind, professional and tremendously helpful and answered all of my questions and to wish me a lovely visit to Boston.
Thank you Cathleen, you are a super star!

  • Stayed April 2014, travelled solo
    • Service
Helpful?
Thank joebobjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Boston Marriott Cambridge

Property: Boston Marriott Cambridge
Address: 50 Broadway, Cambridge, MA 02142-1034
Region: United States > Massachusetts > Cambridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Cambridge
#10 Romantic Hotel in Cambridge
#12 Family Hotel in Cambridge
#12 Business Hotel in Cambridge
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Boston Marriott Cambridge 3.5*
Number of rooms: 431
Official Description (provided by the hotel):
As a top choice among Cambridge hotels, the Boston Marriott Cambridge is situated across the Charles River from downtown Boston and is the perfect location for your next visit to the city. This Cambridge hotel is positioned in Kendall Square near popular Boston area attractions. Top universities such as MIT, Harvard, and Boston University are just minutes away, as well as Massachusetts General Hospital & the Children's Hospital. Guests of this hotel in Cambridge will enjoy the close proximity to Harvard Square, Fenway Park, TD Banknorth Garden, the North End and the Museum of Science. Enjoy casual American fare at our Cambridge, MA hotel’s new restaurant, Champions. The Boston Marriott Cambridge hotel is also an ideal event and meeting facility. With ten breakout rooms and 12,000 sq ft of event space, this hotel can accommodate groups of any size. With easy access to Logan Airport, I-93 and the subway, the Boston Marriott Cambridge is the ideal lodging choice for business trips and vacations in Boston, MA. ... more   less 
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Also Known As:
Boston Marriott Cambridge Hotel Cambridge
Marriott Cambridge

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