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Hyatt Regency Cambridge, Overlooking Boston
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Reviews (2,586)
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1,532 - 1,537 of 2,586 reviews
Reviewed 28 July 2014

The experience was wonderful, and planning to stay again next year. Breakfast was just perfect with a lot of variety. Love to bike and the hotel provide the bikes free. Great Hotel shuttle that takes you to Harvard Squarer, Kendall square, BU, MIT. The view from my room was just amazing of the Charles river.....

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
2  Thank lorelayb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalSonestaBoston, Public Relations Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this reviewResponded 4 August 2014

Hello, lorelayb2014, Thank you for taking the time to review your recent stay at Hyatt Regency Cambridge. We are so glad that you enjoyed the view! It is our hope that each and every guest, regardless of their purpose of stay, has a relaxing and comfortable experience and are glad you enjoyed our Charles River views and complimentary shuttle. Looking forward to seeing you next year! Best, Emily qualitybosrc@hyatt.com

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Reviewed 27 July 2014 via mobile

This property is begging for an update... Seriously rooms are old and public areas are even worse.... Being a Hyatt member I am wondering how Hyatt still allows this to be called a Regency.

The staff is good and efficient and one cannot blame them for the lack of investment/up keep. Really regretting not staying at the Hyatt downtown or the Airport property... Never again!

Stayed: July 2014
1  Thank MTCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalSonestaBoston, Public Relations Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this reviewResponded 4 August 2014

Hello, MTCB, Thank you so much for taking the time to review our property. Your opinion and comments mean a lot to us. We’re sorry to hear that your experience was not up to par with our standards. We would love the opportunity to change your mind about us, at Hyatt Regency Cambridge. We are pleased to inform you our hotel will be undergoing a renovation this winter and we hope you stop in to our new and improved property. Please be in touch prior to your next visit to Boston, I promise we won't disappoint. Best, Emily qualitybosrc@hyatt.com

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Reviewed 27 July 2014

This is a decent place with clean rooms and good service. Nothing here will 'wow' you but you will be in good hands with a good location - walk to MIT or Central Square. I also walked to harvard Square (2 miles) and also to Fenway (about 1.5 miles). good fitness facility and conference space.

Room Tip: try to get a balcony room - I had 1207 with view of the city and river
  • Stayed: July 2014, travelled on business
    • Value
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1  Thank AndrewS381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalSonestaBoston, Public Relations Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this reviewResponded 4 August 2014

Hi Andrew S, Thank you for taking the time to leave your comments regarding your recent stay. We are thrilled that you chose Hyatt Regency Cambridge for your travels. We are glad to hear that you found the rooms and service welcoming but it certainly concerns me that the property did nothing to 'wow' you. We strive each and everyday to welcome guests with service that wows and apologize that we were lacking in this area. We do hope that you'll give us another chance. All my best, Emily qualitybosrc@hyatt.com

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Reviewed 27 July 2014

Stayed in a nice room overlooking the Charles River and enjoyed their restaurant Zephyr's. The hotel is within walking distance to Harvard and MIT, but a hotel shuttle is also available. Recommend this hotel for those traveling to Cambridge.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank sherriw137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalSonestaBoston, Public Relations Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this reviewResponded 29 July 2014

Hi, sherriw137, Thank you for taking the time to review your recent stay at Hyatt Regency Cambridge. We are so glad that you enjoyed the view of the Charles River and our on-property restaurant, Zephyr on the Charles. Next time you visit, be sure to take advantage of the complimentary shuttle connecting you to convenient Cambridge locations. We hope to welcome you back, soon! Best, Emily qualitybosrc@hyatt.com

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Reviewed 27 July 2014

The Hyatt Regency Cambridge is a good hotel located on the banks of the Charles River. The design of the hotel is unusual in that it is pyramid shaped and the interior is quite contemporary with lots of natural light.

The staff are friendly and efficient. The rooms are quite spacious and and view of Boston from my room was great. The Zephyr restaurant and bar are quite good with the same great view.

However the location is poor. It is sort of closer to MIT but you need a taxi to go anywhere else. There is a shuttle to Cambridge but it is not adequate.

Room Tip: Ask for a room with river view
  • Stayed: March 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank E150A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalSonestaBoston, Public Relations Manager at Hyatt Regency Cambridge, Overlooking Boston, responded to this reviewResponded 29 July 2014

Hello, E150A, Thank you for staying at Hyatt Regency Cambridge! We are so glad you enjoyed both our property and our associates. We pride ourselves on our friendly associates as well as our quick and efficient service. My apologies that you found opportunities with the shuttle. Our complimentary shuttle drops guests off at three major subway stops, taking you directly into Boston. Upon your return, please visit our on-hand valet for a taxi whenever you may need one. We hope to invite you back to Cambridge soon! All my best, Emily qualitybosrc@hyatt.com

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