Myself and my husband booked our holiday to Sardinia to stay at the Palmasera Village Resort in Cala Ganone.
We booked this accommodation due to the pictures on the Directline Holidays (DLH) website meeting our approval. The pictures showed white bungalows/apartments set around a pool and it looked perfect hence we booked up for us and our two young sons for ten days. However, on arrival we were sorely disappointed to find that we were placed in the villages less appealing accommodation (see photos). It looked nothing like that pictured on the DLH website. It was one in a row of dingy blocks not in front of the pool. We felt like we were living in a garage with the interior being small and dark with four single beds crammed next to each other. There were no windows just the door at the front which did not make us feel like we were in holiday accommodation.
When we spoke to the reception desk about this they explained that the pictures we saw on DLH website were that of the 'VIP' area (Borgo) and that we would have to pay €30 per night to upgrade to one of these. As we could not see how we could enjoy the rest of our holiday in the cheaper room we paid to move costing us €270.
After moving all our luggage to this room on the second day we found that our 'VIP' room had a broken air-conditioning system. After the first hot and uncomfortable night in this room my husband went to reception four times to ask for it to be fixed with no response. Eventually they told us that it could not be fixed (at 10.30pm!) so my husband and eldest son spent our third night in a temporary room for comforts sake. I only stayed in the room as our youngest son was fast asleep and I did not want to disturb him. When my husband spoke to the hotel 'Chief' (Rodrigo Checchi) the following day to ask for a refund of at least €30 for a night that we were split up as a family on holiday due to their faulty air-conditioning we were met with an extremely rude and nasty man who simply said. 'No I'm not giving you your money back'. I am sure that you will agree that in England a refund would have been given for the inconvenience and to try to keep us happy for the rest of our stay. We were only offered 'another' room and so moved our luggage for the third time with no offer of help for the effort to move all of our luggage.
The food at the hotel was uninspiring with little choice for our young children. The playground within the hotel lacked safety precautions with the slide being in need of repair or replacement (see photos) as it was a splinter/cut hazard and there was only an inch of sand covering a solid concrete base beneath the equipment.
In general we found the whole stay to be miserable following our awful first few days. I would not recommend that this is a holiday for English people who want to be treated with a little bit of respect and kindness. Not once were we approached to see if we were happy with anything about our stay and the hotel management were not at all understanding or polite and at one point refused to give me their names when requested!
This resort and hotel is aimed at and caters for Italian's only. We were the only English people there at the time and we felt extremely isolated as the Italians were not particularly friendly to us and we were pretty much ignored all holiday by the other guests and hotel staff also. We were not advised of the children's club at the start off our holiday and only noticed that there was one in the middle of our holiday. We were also not informed that we could order packed lunches for days out which many of the other guests were getting.
The beach in the resort was stoney and, therefore, we never used it. On the second day we took a boat trip to Cala Luna beach which although beautiful in its setting had a beach of gravel-like sand which again was uncomfortable to walk on and hence left our youngest son in tears. It was only after several days into our holiday that we heard about Cartoe beach (20 minute drive away) which had sand and so we visited this beach for the rest of our stay. All the best sandy beaches were a long boat ride away with a return time of 6.30pm which would have been too tiring for our sons so we never got the chance to visit them.
Before booking this holiday I thought that Sardinia would be somewhere to visit regularly but unfortunately we are now adamant that we will never visit Sardinia again following our dismal holiday there booked through DLH.
- Official Description (provided by the hotel):
- Situated on the east coast of Sardinia, the gulf of Orosei is one of the natural oasis in Europe still intact. The colours of the sea and the perfume of the mediteranean "macchia" enchant your senses. The lively and pleasant little fishing village "Cala Gonone" offers you a wonderful scenario: from the tourist harbour by boat or rubber boat you can get to the bays, beaches and grottos which appear between the high rocks, reflecting on the emerald sea. Situated in this corner of Sardinia, surrounded by green oak trees and oleander bushes is the "Villaggio Club Palmasera" resort. ... more less
- Reservation Options:
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- Also Known As:
- Palmasera Village Hotel
- Palmasera Village Cala Gonone
- Palmasera Village Resort Sardinia/Cala Gonone