Stayed at the hotel Oct 2 - Oct 6. Problem checking in - they cancelled my reservation. Put us in room 230 - a handicap room that was noisy due to the studends dorms above. Was moved to first floor (rm 131) with a lot of complaining to manager. This room's bathroom has mold in the bathroom above the shower. Friday and Saturday nights at the hotel was very noisy, coming from the hallway and adjorning room. Complained to front desk but little was done,
When checking out they wanted to charge us an additional $115 dollars, saying room 131 was an upgraged room costing more. On the positive side, I told them no way and they backed down.
This hotel is not run like chain hotels were service is a priority.
Resturant was good but pricey and few other guest. We liked the fact it was empty and private.
- Official Description (provided by the hotel):
- The UMass Lowell Inn & Conference Center, located in the heart of downtown Lowell, overlooks the Concord River and city canals. Just minutes from major intersections, the hotel is centrally located near historical landmarks, major event venues, galleries, shops and a bustling downtown ... more less
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- Also Known As:
- Umass Lowell Hotel Lowell
- Lowell Doubletree