Very difficult to find. But once we found it, it was great! Very quiet -- we may have been the only people there. Staff was available when we got there, checked us in, recommended a GREAT restaurant nearby (wish I remembered its name so I could review it -- it has a Bart Simpson theme) and then disappeared. We were only there for one night ( We had selected this as the last-night-in-Sicily location since it's about 1/2 hour from the Palermo airport) -- would have loved to have stayed longer.