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“Friendly Staff, Small Beds”

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SpringHill Suites Richmond Northwest
Ranked #19 of 81 Hotels in Richmond
Certificate of Excellence
Warrenton, Virginia
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Friendly Staff, Small Beds”
Reviewed 21 April 2014

We stayed one night at this hotel recently and would recommend it for a short stay.

The hotel staff was EXTREMELY friendly and helpful. While I was checking in, two others walked by and thanked the desk clerk for his dinner recommendations.

The beds in the room are only double beds ,as stated when we booked, so there were no surprises here. However, upgrading to queen beds would make the rooms more comfortable.

The pool area is very clean and had lots of towels....but it is a very small pool (even by indoor standards.)

Those are the only two negatives I can think of (which are not that big.) Given the price, location, and especially the friendliness of the staff I would definitely stay here again and recommend it!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buzzard05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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242 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Lynchburg, Virginia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014

- room layout is very spacious and well placed
- very quiet property, except the doors close very loudly
- indoor pool and hot tub were of decent size
- breakfast was very typical, but of good quality
- I thought the bed was comfortable, but my wife did not

*we requested a pack-and-play for our child and it was provided
*the hotel is next door to a Cracker Barrel and only a 5 minute drive from Short Pump Town Center (mall)
*one review mentioned hearing a dumpster early in the morning...and YES, that happened to us as well...4AM to be exact on a Saturday morning

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sdudley24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review, 12 August 2014
Thank you for your feedback. It is through guests experiences and comments that help us to find ways to improve our property. We hope that you will stay with us again in the future when travelling to the Richmond area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2014

Had the must amazing experience at this hotel. The front dest? amazing, funny, helpful people!!! what can i say about the breakfast? not only they had fresh food but there is actually someone making sure everything is right and everyone is satisfy. Every employee seems happy and they make the environment a positive experience for the guest. Nice and clean pool and WIFIIIIIIIII yessss love it they have a really good internet wish made it easy to connect with my husband while i was away. The rooms? Plenty of space and modern, really clean and i loved the whole setting.I will definitely go back there each and every time i go to Richmond and also recommend this place. I have been in different hotels but never had such an amazing experience, everyone smiles!!!! Thanks to you all at the Springhill Suits Richmond Northwest!!!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yahima S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this review, 12 August 2014
Thank you so much for your kind words. We really appreciate the comments you shared with us in regards to our staff and I am truly happy that they made such a great impression on you during your stay - We hope to see you again in future travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Coast
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 April 2014

Stayed here two nights and found the whole package to be up to Marriott standards.
Room was excellent, clean and hotel in general very clean. Breakfast was good, and thank You Elmore for your excellent service and attention down in the breakfast area. Would recommend and would definitely stay there again. Ice machines are in their own inset away from the rooms which is a plus.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowlett, Texas
Level Contributor
396 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 340 helpful votes
Reviewed 13 April 2014

I periodically stay at Springhill Suites and generally find them to be quite comfortable. This hotel was up-to-date, the rooms were the typical spacious, comfortable suite style rooms that are typical of the brand, and everything was clean and in excellent repair. The room was exactly as I've come to expect from Springhill Suites, and I was completely satisfied with it. The bed was comfortable, the internet connection worked well, and the shower delivered a hearty stream of hot water.

The only issue I ran into was one of crowd control. There was at least one large group staying here - or perhaps multiple large groups - and, in the morning, the breakfast area was swamped with people. There were not enough tables to accommodate all of the guests and no good place for lines to form for the buffet service. As a result, the breakfast area was quite chaotic and little was done to try to get things sorted out or organized in a more reasonable manner. Eventually the crowds died down, but the moral of the story here is that when the hotel is at high occupancy, they ought to be able to anticipate what might happen at breakfast and have proactive ways of dealing with it. Doing nothing should not be an option.

Fortunately, the crowd sizes didn't equate to unacceptable noise levels on the sleeping floors. My room was quiet, and I did enjoy a decent night's sleep.

Overall - a decent place to stay and very typical of the Springhill Suites brand, but be aware of the possibility of a chaotic breakfast, especially if the hotel is fully booked.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank step12dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review, 14 April 2014
Thank you for choosing the SpringHill Suites and for taking the time to review our hotel and sharing your experiences.

I am glad you enjoyed your room and had a good night's sleep. You indicated in your response that you experienced some issues with breakfast. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NewJersey
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 20 March 2014

We usually stay at Marriotts Courtyard, but they where booked so we stayed here instead. Very nice hotel. Found the room to be quite spacious with a nice layout, found the pillows and bed to be very comfortable. Front desk very polite and friendly. A decent breakfast with nice hot coffee, which was nice. A quick drive around the block will take you to the Short Pump Mall where you'll find many nice restaurants and shops to choose from. Will stay here again while traveling down south to see family.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Igo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review, 28 March 2014
Thank you for staying with us and the lovely review. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesapeake, Virginia
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 March 2014

This was our first stay at a Springhill Suites and we stayed here whiled visiting family in the area. The room had a two doubles and a sofa couch in the desk area. Nice refrigerator, microwave and cabinet space for food. The room was clean and comfortable and well suited for our family gathering. The property is fairly new and the television was excellent. It had a large closet area and I liked how the tub and shower were separated from the sink. I thought this hotel was a good value and would definitely stay here again. The breakfast was good and well prepared.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BoydN568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, Manager at SpringHill Suites Richmond Northwest, responded to this review, 28 March 2014
Thank you for staying with us and sharing your great experience. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Richmond Northwest

Property: SpringHill Suites Richmond Northwest
Address: 9960 Independence Park Dr, Richmond, VA 23233-1446
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — SpringHill Suites Richmond Northwest 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Springhill Suites Richmond Northwest Hotel Richmond

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