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SpringHill Suites Richmond Northwest
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Reviews (276)
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All reviewscracker barrelthe spring hill suitesthe breakfast areafront desksuite styleroom was cleanhear people walkingsofa bedindoor poolbreakfast attendanthotel is very conveniently locatedsitting areahot tubmini kitchencomplimentary breakfastnight manageroatmeal
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174 - 179 of 276 reviews
Reviewed 19 May 2014

We stayed here from Thursday May 15th through Saturday May 17th - attending a friends wedding in Richmond on Saturday.

Individual during Check In was friendly, suite super clean and very nicely appointed.
Loved the Paul Mitchell haircare products provided; morning breakfast provided had a good variety of item.

We were looking forward to a nice relaxing soak in the hot tub after our 7 hour drive however were greatly disappointed as the water temperature was about the same as the pool water - to me it was "cold"... could have been a LOT hotter for our taste....

  • Stayed: May 2014, travelled as a couple
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1  Thank Joe_Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

Our great experience started with the reservation process. I called the property to request two adjoining rooms on an upper floor. At check-in everything was exactly as I requested. The staff was wonderful - very friendly and always smiling. The hotel was full two of the three nights we were there. They opened a meeting room across the hall from the breakfast area the two mornings it was super busy to handle the overflow crowd. They kept the breakfast bar well stocked and tidy every morning no matter how many folks were eating. The staff seems to truly enjoy their jobs whether they involve direct contact with the guests or keeping the property sparkling clean.

  • Stayed: May 2014, travelled with friends
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Thank AM1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded 12 August 2014

Thank you so much for your kind words. I am so happy to hear that our staff made such a great impression on you during your stay. It is valued guests, such as yourself, that really make our job so much fun everyday. We look forward to welcoming you back in the near future.

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Reviewed 21 April 2014

We stayed one night at this hotel recently and would recommend it for a short stay.

The hotel staff was EXTREMELY friendly and helpful. While I was checking in, two others walked by and thanked the desk clerk for his dinner recommendations.

The beds in the room are only double beds ,as stated when we booked, so there were no surprises here. However, upgrading to queen beds would make the rooms more comfortable.

The pool area is very clean and had lots of towels....but it is a very small pool (even by indoor standards.)

Those are the only two negatives I can think of (which are not that big.) Given the price, location, and especially the friendliness of the staff I would definitely stay here again and recommend it!

  • Stayed: April 2014, travelled with family
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Thank Buzzard05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2014

- room layout is very spacious and well placed
- very quiet property, except the doors close very loudly
- indoor pool and hot tub were of decent size
- breakfast was very typical, but of good quality
- I thought the bed was comfortable, but my wife did not

*we requested a pack-and-play for our child and it was provided
*the hotel is next door to a Cracker Barrel and only a 5 minute drive from Short Pump Town Center (mall)
*one review mentioned hearing a dumpster early in the morning...and YES, that happened to us as well...4AM to be exact on a Saturday morning

  • Stayed: April 2014, travelled with family
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1  Thank sdudley24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded 12 August 2014

Thank you for your feedback. It is through guests experiences and comments that help us to find ways to improve our property. We hope that you will stay with us again in the future when travelling to the Richmond area.

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Reviewed 15 April 2014

Had the must amazing experience at this hotel. The front dest? amazing, funny, helpful people!!! what can i say about the breakfast? not only they had fresh food but there is actually someone making sure everything is right and everyone is satisfy. Every employee seems happy and they make the environment a positive experience for the guest. Nice and clean pool and WIFIIIIIIIII yessss love it they have a really good internet wish made it easy to connect with my husband while i was away. The rooms? Plenty of space and modern, really clean and i loved the whole setting.I will definitely go back there each and every time i go to Richmond and also recommend this place. I have been in different hotels but never had such an amazing experience, everyone smiles!!!! Thanks to you all at the Springhill Suits Richmond Northwest!!!!

  • Stayed: April 2014, travelled on business
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Thank Yahima S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shsrichmondnwgm s, General Manager at SpringHill Suites Richmond Northwest, responded to this reviewResponded 12 August 2014

Thank you so much for your kind words. We really appreciate the comments you shared with us in regards to our staff and I am truly happy that they made such a great impression on you during your stay - We hope to see you again in future travels!

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