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“Absolutely not a 5 star experience.”

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The Jefferson Hotel
Ranked #1 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 5 August 2014

Very disappointed . The hotel is tired and needs refreshing. Front desk and concierge not up to par. This is definitely not the ritz Carlton or four seasons. We had our 2 children and the pull out couch in the suite was terrible. When we notified the front desk they magnanimously sent up a roll away bed free of charge.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Hmgregory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 20 August 2014

Please accept our sincere apologies for the discomfort and inconvenience caused by the sofa bed in your room. We appreciated the opportunity to address your concern during your stay and provide a rollaway, along with the credit to your room, as an immediate resolution. We have also taken care of the sofa bed in that room.

You have referenced some additional general concerns in your review and our Hotel Manager would appreciate the opportunity to further discuss those with you. We have direct messaged you via TripAdvisor with his contact information and we hope to hear from you soon.

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610 - 616 of 1,317 reviews

Reviewed 5 August 2014

This historic hotel is well maintained, and the service is outstanding. We booked a deluxe room. It was very spacious and it included a small terrace, so we were able to sit outside and enjoy the fresh air in the evening.

There is a bar/restaurant off the lobby, where we enjoyed a light late dinner upon arrival. The food is casual, but well prepared, and the price was reasonable given the location. Also enjoyed an delicious breakfast at the hotel one morning.

The hotel has a complimentary car service which will drop you off and pick you up in the downtown area at no additional cost.

My wife and I enjoyed our stay here, and would recommend it to anyone visiting Richmond.

Room Tip: Spend a few extra dollars for the deluxe room. It was worth it.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank MrJoelB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 11 August 2014

Thank you for your review!

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Reviewed 5 August 2014

Take a step back into history where great service was a matter of pride, hotel lobbies were meant to be lingered in, and the hotel bar was a gathering place for locals and guests. We just completed a weekend stay at The Jefferson, and I believe it was the best hotel stay my wife and I have had, at least since our honeymoon at the Drake 26 years ago. This place has an authentic charm and the staff take pride in their extraordinary level of hospitality. The bar at Lemaire is gorgeous and the Manhattans to die for. Worth visiting, even if you live in Richmond!

  • Stayed: August 2014, travelled on business
    • Sleep Quality
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Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 11 August 2014

Thank your for your review and recommendation to visitors to Richmond and locals alike!

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Reviewed 2 August 2014

The Jefferson is a majestic property in the heart of Richmond featuring every amenity demanding by any traveler, from the fountains when you arrive on the Courtyard to the Grand Staircase once rumored to be the one on "Gone with the Wind" (not true) to the fine restaurant Lemaire. Great people will take care of you in every way, closed for over 20 years but remodeled with the "flair" intact, being there is like traveling in time. By far the best in Richmond

Stayed: September 2013, travelled as a couple
1  Thank Pedro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 4 August 2014

Thank you for your review!

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Reviewed 30 July 2014

This is an great property with a fascinating history. The rooms were large and well appointed and as you would expect. I echo the comments of most.
I'd not typically feel inclined to review a property of this size with such a fine reputation as it would be redundant.... That said, I wanted to call out the extraordinary service. Upon check in, there was a bit of a line. While I was waiting, I was playing with my iPhone and found a lower rate at a nearby hotel using the Hotel Tonight APP. When it was my turn on line, I was warmly greeted and advised the gentleman checking me in that I was going to cancel and save some money (not typically something I would do, but the price difference was about $100) and stay at the other property.
Without hesitation, he matched the rate and was extraordinarily polite.
Moving on, the concierge was just as nice and offered me the use of the property's shuttle to get to my meeting downtown. It was an overall great stay.

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
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Thank GETAGRIPNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 20 August 2014

Thank you for your review and for recognizing our helpful staff!

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Reviewed 30 July 2014

Our first visit to Richmond it was for a family wedding at the Cathedral. As it was also our 30th anniversary and close to my 65th birthday we decided to 'push the boat out'. Absolutely no regrets. If the welcome and service we received are an example of the legendary southern hospitality then it is thoroughly deserved. Being from the UK we booked via a mixture of online and one phone call. On arrival the reception staff remembered detail of the phone conversation - a lovely touch. With so much to celebrate we were given a fabulous deal. Breakfasts were brilliant, as was the one dinner and the several cocktails. A wonderful old, sumptuous and luxurious environment and a weekend we'll never forget. We've previously stayed at the Ritz in KL and the E&O in Penang and this was up there without any doubt. Brilliant!

  • Stayed: May 2014, travelled as a couple
    • Value
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1  Thank dandock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 4 August 2014

Thank you for choosing The Jefferson for your special occasions! We are delighted to have been a part of those milestones for you and your family. Congratulations and best wishes for many more!

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Reviewed 29 July 2014

This hotel deserves to be the best rated in Richmond. We stayed two nights this last weekend. Great special involved two free breakfasts, free valet parking, free wifi, no gratuities, and more.
The hotel has spacious rooms that are now being updated. The updates hopefully will have work stations and chargers for computers and cells. The bathrooms are fully equipped with great lotions, etc., and definitely not the poor quality found in many hotels. The hotel is drop dead gorgeous in the lobby and food in the two restaurants is excellent and staffed with friendly and highly competent staff. The hotel is superlative in terms of service. This hotel is friendly and helpful!

Room Tip: Choose a great room on the 6th floor away from the elevator. Try 604 or 608 for example.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank VAChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JenniferCrispPRMgr, Public Relations Manager at The Jefferson Hotel, responded to this reviewResponded 4 August 2014

Thank you for the great review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Jefferson Hotel

Address: 101 W Franklin St, Franklin & Adams Sts, Richmond, VA 23220-5028
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 82 Hotels in Richmond
Price Range: £232 - £352 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Jefferson Hotel 4.5*
Number of rooms: 181
Official Description (provided by the hotel):
Since 1895, The Jefferson Hotel has been recognized for its genuinely friendly service, luxurious guestrooms, breathtaking architecture and elegant decor. Guests of The Jefferson enjoy newly renovated guest rooms, two award-winning restaurants, 24-hour room service, a complimentary on-site health facility,indoor swimming pool, and complimentary wireless internet access and local calls. Located in the heart of downtown, all of the city's most popular destinations can be reached using the hotel's complimentary transportation. ... more   less 
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