Chic-fil-a uses a business model that is truly customer and family oriented. Our football family traveled to Richmond for a tournament and chose to stay at this hotel. It was a pleasure.
I was very apprehensive about the football team staying at the Quality Inn based on what I've seen as I drive past them (never stayed at one). However, when I arrived I noticed the modern theme within a nicely laid out lobby. The general manager was kind enough to stay late to welcome us when we checked in (I know he was in early because I spoke to him while I was still at home in NC). He provided a warm, friendly greeting and gave us a quick tour. The check in process was simplistic and the staff were VERY attentative and accommodating especially the facilities rep and GM.
The most important experience was the room! They were appealing to the eye. Small but comfortable and well worth the rate. The rooms were clean and I didn't have any concerns letting my boys stay there.
Overall value exceeds expectations. This Quality Inn is unique! The upgrades, remodeling and renovations have made it an affordable hotel definitely worth staying at!
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- Also Known As:
- Quality Inn West End Hotel Richmond
- Quality Inn Richmond