I don't know where to start. I can assure you that I have nothing positive to say about this hotel, its staff, or management. I booked a week long stay here when I was in town, and boy was that a mistake. My first room had a strong odor emanating from near the television. It smelled faintly like vomit, but vomit that had a heavy dose of deodorize trying to mask the smell. I asked the front desk to investigate, but they told me everything was fine. I was finally given a different room, which was clean. I guess I should not have wanted a clean room so badly though, so the cleaning crew left the door to my room open sometime during the day. I returned back to the hotel around 8:00 to find my door ajar, but luckily nothing missing.
When I reported this incident to the front desk staff, they just kind of looked at me like "Oh well." After repeated attempts to contact the manager (almost a week), he finally returned my calls and said that he would into it. Perfect! No apology, nothing. Just a half-hearted statement that he would talk to the cleaning crew.
As for the hot breakfast the hotel provides, don't waste your time. The biscuits are hard as rocks and the "sausage" and "eggs" they put out are almost as hard.
Oh yeah, someone was seemingly constantly smoking marijuana in the stairwell. Nothing of course was done about it.
Suffice it to say, I will NEVER go back. Steer clear and find a hotel that cares about its customers.
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- Also Known As:
- Quality Inn West End Hotel Richmond
- Quality Inn Richmond