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“overnight stay in richmond”

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Crowne Plaza Richmond Downtown
Ranked #13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
White Haven, Pennsylvania
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“overnight stay in richmond”
Reviewed 16 May 2012

We stayed in Richmond on our way to visit family in South Carolina. Per TripAdvisor reviews we chose to stay at Crowne Plaza. After an exhausting trip down Rt 95 we checked in the hotel around 9pm. Front desk service was good although desk clerk did not seem to know the area very well. Room was city view , king bed with nice size bathroom. The fridge, microwave and coffee machine was a very nice touch. Room was small but clean with great comfortable bed.
The hotel is only a few blocks from the Canal walk which we did following dinner (Tarrants).
Parking was in an underground garage, well lighted with elevator access to main lobby and was FREE. Good on and off access to I95 also. Overall very nice I would stay again.

Room Tip: Ask for city view it was worth it and use your AAA discount it saved us a few dollars :)
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  • Stayed May 2012, travelled as a couple
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Helpful?
1 Thank flowie_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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861 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (218)
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English first
Jacksonville, Texas, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 May 2012

My husband and I took my parents, both in their 80's, for my nephew's graduation in Richmond. Though we experienced room problems (which were satisfactorily resolved) the stay was made more than satisfactory by the staff. We had two excellent drivers, Ed and Anthony, who took us to and from restaurants. They each took care to assist my parents safely in and out of the van.
Althea assisted us quickly and with such warmth many times. Deanna and Michelle worked diligently to resolve our problem and made sure we were all comfortable. Kenya made us welcome at check-in and the breakfast crew were all quick and efficient with service and our special requests.

  • Stayed May 2012, travelled with family
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Helpful?
Thank Cathy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne
Level Contributor
119 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 13 May 2012

Stayed in this new hotel in April 2012. Clean hotel with very comfy beds. Good breakfast but complicated charging system. Free shuttle into town with drop off just where you want to be, just a call (the bar/restaurant will kindly do this for you) and the driver will come back for you. Our ‘out of touch’ Tour Director advised us not to walk around the area but when we mentioned this to locals in the Capital Ale House they were furious and said it was perfectly safe, and the many on our tour who happily did, agreed with them. About the bars, Capital Ale House definitely worth a mention, we opened the door a fabulous selection of tap beers from Sierra Nevada and it just so happened that it was the $2 a burger and fries night. Lucky us! Each night has a themed food special. The place was buzzing. Also recommend the Tobacco Company, we had a fab meal, two live bands and the ambience of a boudoir. The inside of this place can’t be described to give it justice- it just has to be seen. The atrium and feeling of the place is fantastic. The doorman helped us out of the free hotel shuttle, took a card from the driver and asked us to nod when we were ready to leave, he stood in the rain waiting for the shuttle and came in to tell us it had arrived. Excellent service can’t recommend enough.

  • Stayed April 2012, travelled with family
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Helpful?
1 Thank Krumblelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 May 2012 via mobile

A nice hotel, very good beds...a comfortable sleep is worth every penny. Friendly and helpful staff. A few quirks, like the bathroom door lock was installed backwards (meaning you could lock someone inside the bathroom from the outside). But that did not deter from the basic good rating of this hotel.

Stayed April 2012
Helpful?
Thank Fan-of-Maui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
greensboro,nc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2012

Because of Janet and David at the front desk taking quick and unusual action my wife is safe. After having to handle this unusual request of calling EMS as I was at home in Greensboro,n.c When I drove up to Richmond from Greensboro Janet checked me into the Crowne Plaza and made me feel very comfortable. She handled all of my request such as parking, breakfast, and late check out with a very personal touch.She really took a personal interest in my wife's condition. I really appreciate how she made me feel in this situation.

  • Stayed April 2012, travelled with friends
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Helpful?
1 Thank jimmy a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review, 4 May 2012
Dear Jimmy A, Thank you for the heartfelt feedback... We are glad your wife is safe. I will share this update and wonderful review with Janet and David. We are looking forward to your future visits.

C. Scott Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waycross, Georgia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 April 2012

I stayed here on business, and this is a nice hotel. It's very clean and the staff are very friendly. Nothing, however, makes this a real special hotel. Everything was good, but nothing was great.

I'm not one to care about a hotel being real upscale so I get turned off my expensive restaurants and room service, and no free continental breakfast. I know this isn't the place to offer a free breakfast, but $12.50 for a decent one is a bit much for me. I'd rather stay a few blocks away at the Holiday Inn Express.

This hotel is conveniently located downtown, so you'll find plenty to do close by. This isn't exactly my favorite, but there's nothing to worry about if you do stay here.

  • Stayed April 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank tackaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review, 4 May 2012
Dear Micheal Aho, I would like to thank for staying with our hotel and providing valuable feedback. I apoligize that our Front Desk staff did not offer to sign you up for our Priority Rewards Club that features many amedities as you have mentioned in your review. I will continue to try and communicate so that we can sign you up for a future date.

C. Scott Jones
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
30 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 April 2012

Stayed here because we had a corporate discount code, so it was very reasonably priced. The front desk clerk when we checked in was preoccupied doing something else, and we had to prompt her to turn her attention to us. We were also supposed to get a small bottle of wine, which she failed to give us, but the other couple traveling with us--who checked in an hour later--received it. Otherwise, pretty nice but standard hotel. When we complained to the manager, he sent a letter, but that was it. Would stay again, but not expecting great service.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichaelAho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review, 28 June 2013
Thank you for your feedback!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Richmond Downtown

Property: Crowne Plaza Richmond Downtown
Address: 555 E Canal St, Richmond, VA 23219-3837
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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