I am a huge advocate for great customer service. The second I have to deal with a grouchy worker, the experience is completely ruined for me. We stayed here for our 1 year wedding anniversary. This place not only has great rooms for a very reasonable price, but also has the very best customer service. From the lady that checked us in, to Tamas who drove us to and from dinner, to Artilo who served us drinks and food at the bar, the service was over the top. They went above and beyond to make sure we had everything we needed. The lady at the front dest even offered to call the restaurant herself to ensure our reservation would be held because we were running a few minutes late-- (the place told us prior that they would only hold a reservation for 10 minutes). The room was awesome-- aside from a lack of sound insulation-- but you definately can't beat it for the price! We had a suite with hard floors, no carpet, and a huge, almost wrap-around, window view of the city and river. We will definately be back!
- Official Description (provided by the hotel):
- Experience the NEW Delta Hotels by Marriott Richmond Downtown! Our hotel features rooms with beautiful views of the James River, spacious indoor pool, 24/7 fitness center, fast free Wi-Fi, microwave & fridge, in-room safe, onsite parking & complimentary downtown shuttle. We are located near many of the city’s top businesses, such as Federal Reserve Bank, CoStar, SunTrust, UPS, VA Biotech Park, Dominion Energy & VA Commonwealth University; and are just minutes away from the VA State Capitol, Coliseum and Richmond Convention Center. Just outside our doors is Brown’s Island, host to many festivals and where you can embark on the best urban whitewater rafting & mountain biking in America! Delta Hotels Richmond Downtown is within walking distance of American Civil War Center, Altria Theatre, Dominion Arts Center & The National. Our over 13,000 sq. ft. event space is perfect for meetings, conventions, weddings & more. ... more less
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- Also Known As:
- Crowne Plaza Richmond Downtown Hotel Richmond
- Richmond Crowne Plaza