Ok, seriously now. We stayed at this hotel as a result of a tournament that requires teams stay in "tournament approved" locations....in other words kickback to organizers. The location for us being 15 miles from the field wasn't the best but we had to stay. There really isn't anything downtown for us though there is quite a lovely view of the James river out the window. In general the downtown doesn't seem terribly vacation friendly. If you come with family to see the area or are in town for college visits I recommend you stay more in the Short Pump area as there are more restaurants there to choose from. Now on to the review of the actual hotel.
The Good-- The hotel staff are all extremely friendly. Quite possibly the nicest group of people at any hotel we have stayed at as not one single person was even remotely grumpy. The bar staff in particular were very good. Overall the food was pretty decent as well though I must say the hotel breakfast buffet was marginal at best. The fruit was not particularly appetizing but the omelette station was managed well. The breakfast shift seems a bit chaotic but, again, all the staff are very friendly and helpful. The staff alone gets the review of this hotel an extra star.
The Bad-- The hotel rooms are a bit musty and damp feeling. That might be just a function of the Richmond climate. The beds are not so comfortable. I have a massage scheduled for tomorrow to help my sore little back. I travel with my own pillow but my spouse, and all other parents on the team, report that the pillows are really thick creating a steeper than normal incline for a restful night. Our room had plumbing issues (see ugly portion below) and most parents reported the same with toilets clogging easily and tubs and sinks draining very slowly. You will need many towels to soak up the water and don't even think of saving Mother Earth by using your towel more than once because it simply won't dry out due to the humidity. Just throw the towel on the floor to dry the tile.
The Ugly-- Day two we return to our room to find the door cracked open. We always check the door when we leave and knew it wasn't our mistake. We walked into our made up room (minus fresh towels....I think they might have towel shortage due to water leakage) so we knew housekeeping left the door open. We suspect it might have been intentional as the doors are supposed to auto shut. We put the do not disturb sign on the door to take a nap. Thirty minutes later we were awoken by housekeeping knocking on the door to bring towels. I guess the do not disturb sign doesn't mean anything really. At the field the next morning we were telling parents about our door experience and another mom said she and her daughter were resting and a maintenance man just walked in without knocking. They didn't have the do not disturb sign so I guess that means come on in. He told them he made a mistake and had gone into the wrong room. These two events made us a bit nervous about security as the area the hotel is around isn't the best. We would load up all electronics and cords each time we left the room at all.
The afternoon of what would be our last night at the hotel we came back to our room to find our carpet a bit wet near the tile. Our child showered and we all took a rest. An hour later we got up and the carpet was soaked about a foot in and the tub had at least 6 inches of water in it. We called down to ask for another room on a quiet floor. We were told they could move us to a room on the third floor. I told them we would look for other options. When we couldn't find another room in Richmond for the night I went downstairs and spoke to the Assistant Front Desk Manager and told them I know the first floor of a hotels rooms are usually those considered quiet. She was able to get us on the 13th floor with a comped room for our trouble. This is the designated quiet floor. This room was mostly fine but still had some plumbing issues with what appears to be a leaking sink. I did go down just check out the third floor out of curiosity and it has an opening to the lobby and has the laundry right in the middle of the guest room area....I would not think this would be a quiet area.
Overall, I think the people here are trying really hard to do a good job but they can only do so much. This hotel NEEDS to invest some money in maintenance issues. The plumbing is a disaster. Additionally, there is an elevator in the main part of the hotel we won't ride on as it is awfully noisy. In the bank of two it is the one on the right as you look at them. Rider beware. Would we stay here again? No...not unless forced to and even so if we had to we would probably just use points and pay here and actually stay somewhere else. Nice people but this place needs some love.
- Official Description (provided by the hotel):
- Experience the NEW Delta Hotels by Marriott Richmond Downtown! Our hotel features rooms with beautiful views of the James River, spacious indoor pool, 24/7 fitness center, fast free Wi-Fi, microwave & fridge, in-room safe, onsite parking & complimentary downtown shuttle. We are located near many of the city’s top businesses, such as Federal Reserve Bank, CoStar, SunTrust, UPS, VA Biotech Park, Dominion Energy & VA Commonwealth University; and are just minutes away from the VA State Capitol, Coliseum and Richmond Convention Center. Just outside our doors is Brown’s Island, host to many festivals and where you can embark on the best urban whitewater rafting & mountain biking in America! Delta Hotels Richmond Downtown is within walking distance of American Civil War Center, Altria Theatre, Dominion Arts Center & The National. Our over 13,000 sq. ft. event space is perfect for meetings, conventions, weddings & more. ... more less
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- Also Known As:
- Crowne Plaza Richmond Downtown Hotel Richmond
- Richmond Crowne Plaza