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“The roof leaks, the floor creaks, there's a terrible draft.”

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Delta Hotels by Marriott Richmond Downtown
Ranked #11 of 82 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
Reviewed 17 July 2014 via mobile

Ok, seriously now. We stayed at this hotel as a result of a tournament that requires teams stay in "tournament approved" locations....in other words kickback to organizers. The location for us being 15 miles from the field wasn't the best but we had to stay. There really isn't anything downtown for us though there is quite a lovely view of the James river out the window. In general the downtown doesn't seem terribly vacation friendly. If you come with family to see the area or are in town for college visits I recommend you stay more in the Short Pump area as there are more restaurants there to choose from. Now on to the review of the actual hotel.

The Good-- The hotel staff are all extremely friendly. Quite possibly the nicest group of people at any hotel we have stayed at as not one single person was even remotely grumpy. The bar staff in particular were very good. Overall the food was pretty decent as well though I must say the hotel breakfast buffet was marginal at best. The fruit was not particularly appetizing but the omelette station was managed well. The breakfast shift seems a bit chaotic but, again, all the staff are very friendly and helpful. The staff alone gets the review of this hotel an extra star.

The Bad-- The hotel rooms are a bit musty and damp feeling. That might be just a function of the Richmond climate. The beds are not so comfortable. I have a massage scheduled for tomorrow to help my sore little back. I travel with my own pillow but my spouse, and all other parents on the team, report that the pillows are really thick creating a steeper than normal incline for a restful night. Our room had plumbing issues (see ugly portion below) and most parents reported the same with toilets clogging easily and tubs and sinks draining very slowly. You will need many towels to soak up the water and don't even think of saving Mother Earth by using your towel more than once because it simply won't dry out due to the humidity. Just throw the towel on the floor to dry the tile.

The Ugly-- Day two we return to our room to find the door cracked open. We always check the door when we leave and knew it wasn't our mistake. We walked into our made up room (minus fresh towels....I think they might have towel shortage due to water leakage) so we knew housekeeping left the door open. We suspect it might have been intentional as the doors are supposed to auto shut. We put the do not disturb sign on the door to take a nap. Thirty minutes later we were awoken by housekeeping knocking on the door to bring towels. I guess the do not disturb sign doesn't mean anything really. At the field the next morning we were telling parents about our door experience and another mom said she and her daughter were resting and a maintenance man just walked in without knocking. They didn't have the do not disturb sign so I guess that means come on in. He told them he made a mistake and had gone into the wrong room. These two events made us a bit nervous about security as the area the hotel is around isn't the best. We would load up all electronics and cords each time we left the room at all.
The afternoon of what would be our last night at the hotel we came back to our room to find our carpet a bit wet near the tile. Our child showered and we all took a rest. An hour later we got up and the carpet was soaked about a foot in and the tub had at least 6 inches of water in it. We called down to ask for another room on a quiet floor. We were told they could move us to a room on the third floor. I told them we would look for other options. When we couldn't find another room in Richmond for the night I went downstairs and spoke to the Assistant Front Desk Manager and told them I know the first floor of a hotels rooms are usually those considered quiet. She was able to get us on the 13th floor with a comped room for our trouble. This is the designated quiet floor. This room was mostly fine but still had some plumbing issues with what appears to be a leaking sink. I did go down just check out the third floor out of curiosity and it has an opening to the lobby and has the laundry right in the middle of the guest room area....I would not think this would be a quiet area.

Overall, I think the people here are trying really hard to do a good job but they can only do so much. This hotel NEEDS to invest some money in maintenance issues. The plumbing is a disaster. Additionally, there is an elevator in the main part of the hotel we won't ride on as it is awfully noisy. In the bank of two it is the one on the right as you look at them. Rider beware. Would we stay here again? No...not unless forced to and even so if we had to we would probably just use points and pay here and actually stay somewhere else. Nice people but this place needs some love.

Stayed: July 2014
1  Thank tnantx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 18 July 2014

Dear tnantx, we sincerely appreciate you taking the time to provide your valuable feedback. It is our goal that all of our guest have a positive experience. We apologize that your stay was not what you deserve and certainly does not meet managements expectations of what we want to offer to our guest. Our team today will react to these needs and correct. We will also like to follow up with you to further discuss your stay.

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594 - 600 of 935 reviews

Reviewed 9 July 2014

My family stayed here during the weekend of the Marathon, November 2013. The location proved to be ideal. It was an easy walk to the start line and steps from the finish line.
The rooms were nice, very large and recently updated. The staff was awesome, warm, incredibly patient and extremely helpful with all of our questions. They really proved themselves in the hours after the race, when the lobby was flooded with exhausted runners making all sorts of requests. Check in was easy. The parking garage was handy. The breakfast buffet was great, but I would suggest going somewhere else if you want a decent dinner. I would definitely stay here again.

  • Stayed: November 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Thank personofleisure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 10 July 2014

Hello personofleisure, we appreciate you choosing our hotel and staying during the Richmond Marathon weekend. Thank you for taking the time to provide your feedback. We hope to see your return this year and perhaps before the 2014 Marathon.

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Reviewed 8 July 2014 via mobile

First... Checking in was so nice. We were early to arrive and they were more than accommodating. Both ladies at the front were just so funny and friendly. The room itself was big, clean, new and had a wonderful view. I had to check out literally 2 hours into our stay due to a family emergency and was not charged! I'm so grateful for the kindness and common sense of this place, who was happy to assist me in getting out of there quickly. I wish I could do more for them than simply writing a review. I love this place. Thank you all kindly.

Stayed: July 2014
1  Thank slidermuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 10 July 2014

Dear slidermuzz, thank you for taking the time to provide a review of our hotel. We are sorry that you had to leave and could not enjoy our hotel longer. We certainly hope all is well and would like to invite you back soon. Again thank you for your input.

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Reviewed 7 July 2014 via mobile

My husband reserved this wonderful hotel for our wedding anniversary, and we had a great time. The staff was outstanding, and the breakfast was great. The manager was so very nice to my husband and the Crowne Plaza really made our stay awesome.

Stayed: July 2014, travelled as a couple
1  Thank Shoney75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 8 July 2014

Dear Shoney75, thank you for choosing our hotel to celebrate your Wedding Anniversary. Your comments are greatly appreciated and will be shared with our team!

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Reviewed 6 July 2014

We booked this last minute for the 5th of July and could not have been more pleasantly surprised. We had a wonderful view of the James River, an unexpected spectacular firework show, and extremely friendly staff. We were able to walk to almost all of the attractions we wanted to see would recommend this hotel to anyone staying in the area!

Room Tip: Get a view of the James River!!!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 8 July 2014

Hello Katie, Thank you for your recent comments and input following your July 4th celebration. Quick becoming a tradition with the RVC crowd, Fireworks over the River. We are glad you enjoyed your stay and hope you return soon.

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Reviewed 5 July 2014

We just held our family reunion here last night, and could not have picked a better venue. The service and facilities were outstanding from the general manager down to the front desk staff. In particular, Ben, Lori, Jessica, and Desiree went out of their way to make sure that everything was perfect. We will be holding our family and business events here on a regular basis. We strongly recommend the Crowne Plaza for its great location, amazing views, excellent customer service, and affordable rates. The rooms are very comfortable.

Room Tip: Ask for a room with a view of the James River
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 8 July 2014

Dear Alex M, thank you for choosing our hotel to host your Family Reunion. We are glad that your family had such a memorable experience and look forward to your return soon. Again thank you for providing your feedback.

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Reviewed 2 July 2014

I stayed here on a Sunday night, May 4, 2014. The rooms were very nice and clean, and adequately spacious. It seemed to be an old hotel but very well maintained. Restaurant was closed on a Sunday night, which was disappointing, but was able to get a decent meal in the bar, which was prepared by the kitchen. Breakfast bar was good way to start the day.

Room Tip: ask for a room over looking the river
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottJones, General Manager at Delta Hotels by Marriott Richmond Downtown, responded to this reviewResponded 8 July 2014

Dear Wayne P, thank you for providing your review. We appreciate you taking the time. We apologize that you had to dine in our Great Room but are glad you enjoyed your meal. Return soon.

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Additional Information about Delta Hotels by Marriott Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837 (Formerly Delta Hotels Richmond Downtown)
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
Price Range: £119 - £230 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Delta Hotels by Marriott Richmond Downtown 3.5*
Number of rooms: 298
Official Description (provided by the hotel):
Experience the NEW Delta Hotels by Marriott Richmond Downtown! Our hotel features rooms with beautiful views of the James River, spacious indoor pool, 24/7 fitness center, fast free Wi-Fi, microwave & fridge, in-room safe, onsite parking & complimentary downtown shuttle. We are located near many of the city’s top businesses, such as Federal Reserve Bank, CoStar, SunTrust, UPS, VA Biotech Park, Dominion Energy & VA Commonwealth University; and are just minutes away from the VA State Capitol, Coliseum and Richmond Convention Center. Just outside our doors is Brown’s Island, host to many festivals and where you can embark on the best urban whitewater rafting & mountain biking in America! Delta Hotels Richmond Downtown is within walking distance of American Civil War Center, Altria Theatre, Dominion Arts Center & The National. Our over 13,000 sq. ft. event space is perfect for meetings, conventions, weddings & more. ... more   less 
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Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza

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