We had the opportunity to stay at this hotel due to a major storm temporarily taking out the Hyatt in Chester we were originally booked. The Chester Hyatt Sent our 3 families here and our understanding was that the cost would be the same. For a variety of reasons it was not but since it was 20 miles away and we had 2 tired babies in our group we stayed.
Now the hotel is great and the rooms even better. Very large tv, a great sitting area in each room very accommodating to extended families and teams who just want to sit together for awhile. we were 9 and had ample space in the room. It was spotless, the ac was quiet and kept the room wonderfully cool, there was a refer but no microwave. You could use the one in the breakfast area. the bed and sheets were perfect. there was a very workable desk as well. the breakfast was included and good, have a hot section and your standard continental section as well with plenty of seating. Just great.
The staff was who checked us out was great, asked us how our stay was, and when I related the story of the 20 mile move and the misunderstanding on the difference in price (oh how I wish I could remember her name) she without hesitation made it right. This is exactly how I would want my employee to handle a problem. It spoke very well to her training...I hesitate to say that this is how the original situation should have been handled as well.
This is an extremely comfortable hotel which I have no reservations on recommending.
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- Also Known As:
- Hyatt Place Richmond / Arboretum Hotel Richmond
- Hyatt Richmond
- Richmond Hyatt