We are members of the "Hyatt Family" but you would not know it from our stay. WE were given a room with a broken bed (we were moved the next day after we notified them). Note: the hotel was not full, so why were they even using this room? The breakfast is HORRIBLE. My "skillet sandwich" would break a tooth, given the opportunity. They remove the complimentary lobby coffee ASAP, so then your option is to purchase the expensive stuff. The first room had a bathroom that had experienced some type of ceiling damage-let's say water-and the fan didn't work. The heating/cooling system was loud and not especially efficient. You are either too hot or too cold. They did acknowledge our displeasure after we responded to a survey and gave us some points. Wish there was a better choice in the area.
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- Also Known As:
- Hyatt Place Richmond / Arboretum Hotel Richmond
- Hyatt Richmond
- Richmond Hyatt