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“Suprised by the bad reviews” 4 of 5 bubbles
Review of Richmond Marriott

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Richmond Marriott
Ranked #15 of 81 Hotels in Richmond
Certificate of Excellence
Richmond, Virginia
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Suprised by the bad reviews”
4 of 5 bubbles Reviewed 18 January 2008

I'm surprised by the bad reviews on the site. Everyone was incredibly nice, the hotel itself was fine if not as luxurious as the Jefferson. The rooms were like every other hotel room on the planet. No free coffee in the lobby (there is a Starbucks). No free wifi, which i find annoying.

Stayed January 2008
Thank nola_mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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652 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
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English first
Northern Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 January 2008

I'm glad I didn't read the previous reviews before booking! On arrival, the valet was extremely professional but also personable, not snooty at all. It was only $3 more to valet it, so we did. Check in was a breeze and again, the staff were very professional but also chatty and fun. We were told about the free shuttle service immediately, which was a godsend, as driving in downtown Richmond is not a preferred activity. The room was spotless and very inviting. I didn't want to pay to use the internet in the room but had no problem finding a quiet sofa in the lobby and even enjoyed a free cookie while I was at it. The shuttle driver was a real southern gentleman, an elderly character with surprising driving skills (he could put a NY cabbie to shame) and stories to tell. What a fantastic experience!

To the gentleman who wrote that there is nothing to do in Richmond, have you been there? We had an incredible time at Capital Ale House and the shuttle driver showed up exactly on time to pick us up and take us to the Tobacco Company for dinner. We were a bit the worse for ale and wine with our fabulous meal, and he showed up within 5 minutes of our summoning call (he gives you his cell number!) to ferry us back to the Marriott.

Jennifer at the lobby lounge was a treat. I ordered coffee and she not only made fresh, she warmed my mug for me before pouring the coffee. We had a great conversation with her and then retired to our room with dessert to go from the lounge.

Maybe we had a better experience because it is the slow season and they are not as rushed, but every single, valet, clerk, driver, server, bellman we dealt with was a lady or a gentleman. I really felt like I was at the Ritz Cartlton, without the attitude.

  • Liked — the staff were phenomenal
  • Disliked — nothing
  • Stayed January 2008, travelled as a couple
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 4 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Thank estella74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Marriott

Property: Richmond Marriott
Address: 500 East Broad St, Richmond, VA 23219
Region: United States > Virginia > Richmond
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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