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“A good place to stop over”
Review of Richmond Marriott

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Richmond Marriott
Ranked #21 of 81 Hotels in Richmond
Certificate of Excellence
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A good place to stop over”
Reviewed 28 December 2013 via mobile

I stay at Marriotts all the time. It was nice though our room wad cold. We never could figure out how to get the heat to stay on. It was from the lack of trying. The staff were nice and very helpful. My daughter wants to go back to Richmond Marriott to go ice skating across the street.

Stayed December 2013, travelled with friends
Helpful?
Thank BetsyKinGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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691 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Elkridge, Maryland
2 reviews
Reviewed 18 December 2013

I travel to Richmond to visit family on a monthly basis. I enjoy staying at the Richmond Marriott on East Broad Street. The hotel is very clean, the hotel staff are very polite and cordial and they are very knowledgable of the surrounding sights if you want to venture out. The rates are very good also.

Room Tip: Rooms on the south side are quieter" "Corner suites are large and sunny" "Hi...
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Langston B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitehouse Station, New Jersey
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 December 2013

Courteous staff, clean rooms and great location and the added value is the location when in Richmond. Parking fees are high as all other hotels in any major city. Highly recommended. Most staff have been there for years and know me on first name basis.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jsantorro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western Pennsylvania
Level Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 December 2013

This hotel has the most pleasant staff I've ever encountered. Several times I saw employees walk guests out to the arrival court to show them the direction toward an attraction. The bedding is wonderful. The place is clean. If there's noise in the hall, you will hear it. The HVAC is a touch oppressive, but it's quiet. The room décor is very "Marriott." But the public facilities have an upscale look. Nice breakfast buffet.

Room Tip: There's no free parking, but it's cheaper if you drive around behind the hotel to the conven...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ernest58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 December 2013 via mobile

My wife and I have stayed here twice, once for concert at The National, and once during the 2013 Virginia Wine Expo. The location is perfect and convenient to downtown Richmond, but we've had trouble sleeping and we've had horrible room service. Here's a quick rundown of our issues.

Sleep quality:
- light coming through door & curtain
- loud A/C and showers in other rooms
- employee was loud in hall picking up breakfast orders, woke us up at 3:00 AM

Breakfast:
- moved breakfast delivery, no confirmation until after I called back 15 minutes later, then breakfast was delivered early at wrong time
- scrambled eggs were dry, overcooked, and worse than McDonald's
- eggs Benedict was undercooked,
flavorless, and soggy
- bagel was low quality and barely toasted
- wrong type of muffin was delivered
- and last, the bacon was tough, rubbery, and tasteless. How can you mess up bacon!?

General
- no bottled water in the room and no vending machines in the hotel
- "at your service" button called a random phone number

We made several attempts to contact the general manager but we were ignored. I would only recommend this hotel for its convenience to the convention center and downtown Richmond.

Stayed February 2013, travelled as a couple
Helpful?
1 Thank rjgale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silver Spring, Maryland
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 December 2013

I cannot think of one bad thing to say abt this Marriott - room and bathroom was super clean. The sports bar food was good and the service there was fine also. The breakfast was delicious. My husband and son went to the indoor pool and they said it was fine (and clean). Only possible issue was the price of the parking - pricey but I didn't know enough about the area to park elsewhere (also, the valet parking staff was wonderful and very helpful with directions). I would definitely stay here again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Momof1inMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
367 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 24 November 2013

This property is one of the cleanest full service Marriott's I have stayed in. The property had recently been renovated. No issues with service at all. The bed was extremely comfortable as well. Great location in downtown close to many attractions and VCU. Only issue was checking in at 11:30 am, and saw at least 5 room service trays still siiting outside of rooms from the night before in our hallway. Should have been removed much sooner but other than that, great stay.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ECU1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Marriott

Property: Richmond Marriott
Address: 500 E Broad St, Richmond, VA 23219-1812
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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