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“Seriously nicest staff ever”
Review of Richmond Marriott

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Richmond Marriott
Ranked #18 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 11 August 2014

First nice act started when we pulled up and we were greeted with parking options, including a much cheaper self park option in garage that is basically attached to the hotel. $8/day (no in and out) vs. $26 to valet made that an easy decision. He even offered to take our luggage while we parked.

Very friendly and easy check-in process. There were so many hotel staff though it was comical, they were all just standing around, but very friendly. We had a small issue with our room and when i brought it to their attention, they immediately offered to move our room. I was also offered a free breakfast and marriott bonus points as an apology. I didn't expect that at all and i felt the front desk staff person went above and beyond to address the issue.

The room was a good size for two people, with plenty of room to spread out. Bathroom was smaller, but still sufficient room for toiletries and such for 2 people. The temperature regulation was a bit off and I was either hot or cold, but not a huge deal for one night. The hotel decor is modern. I liked the waterfall feature in the lobby.

We ate breakfast at the restaurant. Again, very friendly staff. The buffet is pricey, as they usually are. It had a good selection of options with little touches like herbs in the eggs and a bananas foster sauce for pancakes. There is also a starbucks in the hotel.

Location is central, though downtown was completely dead at night. Walking on the streets was safe, but almost too quiet.

  • Stayed: August 2014, travelled with friends
    • Service
Thank zoecatva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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391 - 397 of 730 reviews

Reviewed 5 August 2014

I travel to Richmond often on business trips and by far this i my first choice all the time. The front desk staff, the managers(gotta love them for going above and beyond), the shuttle drivers, the bellmen are all very pleasant and nice. Surely a place you would want to relax after a long work day. The gym is a little small but otherwise a well maintained property in Downtown and really safe. P.S. The beds are amazing !

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Abhishek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy P, Front Office Manager at Richmond Marriott, responded to this reviewResponded 12 September 2014

Thank you for taking the time out to share your feedback regarding your stay. We are glad that you are able to enjyo our service and our new beds we installed last year! We hope to see you the next time you are in Richmond and continue to be your choice hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We stayed at the Marriott Downtown for three nights to attend a wedding that was nearby. Good things to say are as follows: Very clean rooms with very comfortable beds. Excellent and friendly service from all staff that was encountered during stay. Quick car valet service! Starbucks in lobby! Friendly bartenders and good bar food, as bar food goes. Central location for downtown. And now for the bad news: the hotel shuttle shuts down at 1pm on Friday and does not run for the week end. This is ridiculous as the very good hotel across the street has a shuttle service all week end.
Pay for Internet ? ridiculous ! Again, excellent hotel across street has free in room internet as do most places these days. I liked the hotel because the staff was excellent and friendly, BUT, Marriott should address the shuttle service, Especially in the summer and fall seasons and step up the internet service. That said, I would stay again or next door!

Room Tip: get a high floor to see a city view!
  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank lolalima76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

After a 6 hour drive with 3 kids, I was ready to get out of the car..The front desk was eager to help me with a free room upgrade upon my arrival.Walked us to the elevators and held the doors for us. My son travels with his XBOX, so when we got to the room we found out that that the TV was not compatible with it. The front desk offered to switch us to another room, immediately..Never once saw them without a smile. I usually stay across the street at the Hilton Garden Inn. But, after how I was treated here, I will be a loyal Marriott Member in Richmond....

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Kimberly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy P, Front Office Manager at Richmond Marriott, responded to this reviewResponded 12 September 2014

Thank you for taking the time out to share your feedback regarding your experience at our hotel. We are glad we were able to provide a little bit of piece, especially after a long drive that you had. We are glad that you have decided to switch to the Marriott Brand, our goal is to provide the highest level of service for all of our guests and are glad you experienced that.

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Reviewed 2 August 2014 via mobile

This is a very nice hotel. I have been here many times for conferences and the rooms and facilities are always top notch. It is right near VCU and downtown so there are many places within walking distance. It is a little tricky to get to off the highway and I always end up driving around the block a few times. All in all it is a very nice hotel.

Stayed: May 2014
Thank suttonj29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

The restaurant had long wait times and poor service. Food quality was average. We were there for a wedding. There were other large groups there that weekend. It was obvious that they were understaffed.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Deborah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

The Richmond Marriott is a good, overall well-maintained, well-used hotel. Location near VCU medical center is good for anyone needing their care. The location is also good for viewing downtown sites such as the Capitol & Confederate White House.

As a hotel, it is comfortable with a good workout room. It is paltry on amenities. One very small bar of soap, & equally small bottles for,shampoo & shower gel for 3 days. Very thin towels! Mr. Marriott, you can do better than this.

Room Tip: Ask for a high floor for a view
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank HistoryTraveler216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Richmond Marriott

Address: 500 E Broad St, Richmond, VA 23219-1812
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Price Range: £121 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond

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