Our group had business meetings here and what a disappointment. I am well traveled with Trip Advisor and always see more than I care too. But I also beleive this forum is share with fellow travelers the very good to bad and everything in between. This hotel is very lived in and needs alot of updating. My room on the 4th floor had wallpaper peeling off, water stains on the ceiling and the smaoke alarm pulling away from the wall. The bed was comfortable but the floor dirty. The hallways had not been vaccumed and the elevators were dirty too. I went to get coffee in the morning and waited at the restaurant for over 5 minutes to come and wait on me. I asked where the coffee was and the waiter showed me and poured me a cup. Then he wanted to know where to charge the coffee to. I have never in 3 years (and I travel 65%) had to pay for coffee as almost all hotels now have complimentary coffee. I told him to forget it and went to 7-Eleven accross the street. My room had an extension cord because the outlets were not working properly. Oh, if your a Starrwood memeber, don't expect any special treatment. I asled for a breakfast discount card and they said no. Other team memebers ate there one day and were disappointed in the average breakfast ticket was almost 15.00. For Breakfast! I sure hope they figure out to get their act together! When I was checking out, they were at least painting the ceiling in the lobby. Over guests heads that were sitting at the computer. Two compliments, one to Donell at the front desk and one to the nice lady bartender. they made my stay bearable.
- Official Description (provided by the hotel):
- Where You Want to Be. In a fast-growing county in southeast Virginia, the Four Points by Sheraton Richmond is located among beautifully landscaped grounds, walking paths, and serene lakes. Despite our private setting, we are still conveniently situated just five minutes from two major shopping centers, 15 minutes from Richmond's lively downtown, and about 20 miles from Richmond International Airport (RIC). This great location puts city attractions like the University of Richmond and the Fan District just outside our door. All in One Place. Starting with the warm atmosphere of our lobby, we always have your comfort in mind. Make a splash in our indoor/outdoor pool, spend time with family and feed the ducks at our scenic pond, and enjoy an energizing workout in our fitness center. Enjoy delicious meals and drinks in our restaurant and lounge. For meetings and events of all sizes, we offer nearly 8,000 square feet of function space, and a business center provides support services. Home away from Home. Our inviting guest rooms and suites have everything you need for a great stay. Warm earth tones create welcoming environments for business and leisure guests alike. Take care of work at a spacious desk with High Speed Internet Access, relax in front of a flat screen TV, and get a good night's sleep in a Four Points signature bed. ... more less
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- Also Known As:
- Sheraton Richmond
- Richmond Sheraton