I stayed at this hotel for a wedding - which is the good news because hopefully I won't ever have to stay here again. The hotel billed me double the amount that they were supposed to bill me (double the amount on the bill that was put under the room door the day of check-out and more than double the amount that we were told at check-in). This error has still not been corrected (it has been over a week) and when I called the hotel (three times now total) I have been made to feel like the problem was my fault and have received different responses from different people. The billing issue had to do with a military discount – my recommendation would be for military personnel and their families NOT to stay at this hotel. This hotel made me feel uncomfortable. Also, our room was humid, muggy and damp - which we didn't complain about and wouldn't have complained about if it had been for the egregious billing issues we experienced. I also know that the bride and groom (who had their wedding elsewhere, but had a room block at this hotel) and other guests had issues with the hotel. One guest even told me that every time a guest would call they would be told they got the last room until another guest called and then they got the last room. Bottom line - book elsewhere especially if you are military or their families and do not book your wedding (even if you are only using it for the hotel rooms) at this hotel.
- Official Description (provided by the hotel):
- Feel welcome the moment you arrive at the DoubleTree by Hilton Hotel Richmond – Midlothian, with a freshly baked cookie at check-in. This recently renovated hotel is only a short drive from downtown Richmond and is close to business areas, corporations, entertainment and shopping destinations. Offering impeccable service and great amenities, our hotel specializes in making travelers feel at home. ... more less
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- Also Known As:
- Holiday Inn Koger Hotel Richmond
- Holiday Inn Richmond
- Richmond Holiday Inn