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“Wedding and Billing Issues”

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DoubleTree by Hilton Richmond-Midlothian
Ranked #19 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 20 August 2013

I stayed at this hotel for a wedding - which is the good news because hopefully I won't ever have to stay here again. The hotel billed me double the amount that they were supposed to bill me (double the amount on the bill that was put under the room door the day of check-out and more than double the amount that we were told at check-in). This error has still not been corrected (it has been over a week) and when I called the hotel (three times now total) I have been made to feel like the problem was my fault and have received different responses from different people. The billing issue had to do with a military discount – my recommendation would be for military personnel and their families NOT to stay at this hotel. This hotel made me feel uncomfortable. Also, our room was humid, muggy and damp - which we didn't complain about and wouldn't have complained about if it had been for the egregious billing issues we experienced. I also know that the bride and groom (who had their wedding elsewhere, but had a room block at this hotel) and other guests had issues with the hotel. One guest even told me that every time a guest would call they would be told they got the last room until another guest called and then they got the last room. Bottom line - book elsewhere especially if you are military or their families and do not book your wedding (even if you are only using it for the hotel rooms) at this hotel.

  • Stayed: August 2013, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Lynny008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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749 - 755 of 762 reviews

Reviewed 19 August 2013

I want to give personal recognition to Mike Watkins, Diann Pearson, and the staff at Double Tree in Richmond-Midlothian, Virginia. I wish to commend them for the compassion and kindness shown to me in dealing with the tragic death of my daughter in July at Chippenham Hospital.

I flew into town on a moment's notice without reservations or a place to stay on a busy weekend. They made immediate accommodations for me for an indefinite time until after the funeral. Their kindness will always be appreciated.

Robert R

  • Stayed: July 2013, travelled with family
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

There are no words to express how saddened we are by your situation. Most of our hotel family have children, and we have all worked together for many years. We were glad that we could provide you with some peace and quiet, and a place to sleep, although we are sure you did not rest very comfortably, with all that you were dealing with at the time. Our entire hotel extends to you again, our most sincere sympathies, and we are grateful for your kind comments, in the aftermath of such tragedy. Our best wishes to you.

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Reviewed 16 August 2013

This hotel is an excellent place to stay. The staff were great. The room was immaculate. The restaraunt and bar had excellent service and good quality food and drinks. When I used room service on two different occasions my food arrived quickly and was hot. The front desk staff were very cordial and helpful . I would definitely recommend this hotel to anyone staying in the Richmond area.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you so much for taking the time to share your pleasant experience at our hotel, with fellow travelers. As you may know, many people visit TripAdvisor before they make a hotel booking, and so your comments are vital in ensuring that future guests make good choices. For this, we are very grateful. We are thrilled that you enjoyed all aspects of your stay, and happy that our long-term, loyal and hardworking team made a difference in your visit. Happy guests are our best recommendation! Thank you again!

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Reviewed 10 August 2013

A wonderful surprise that this facility is now part of the Hilton family & my Hilton Honors program is now effective here. The facility is used for a conference & most convenient. I'm sure it will be some improvements in the near future.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you so much for providing us with such positive feedback after your recent stay with us. We are truly thrilled that you found all aspects of your stay to be enjoyable, and we thank you again for visiting us, and then sharing your experiences with others. We hope to welcome you again at our hotel, soon.

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Reviewed 9 August 2013

Overall good experience at this hotel. Very friendly staff and a warm chocolate chip cookie on arrival. Would recommend. Indoor pool with a partially opened roof. Nice lounge, and very nice lobby. Close to many restaurants. About a 10 minute drive to Richmond.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
Thank cemor66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you so much for sharing your comments, after your recent visit to our newly converted DoubleTree by Hilton hotel. Our cookies are world-famous, and we are proud to be part of the DoubleTree family and able to welcome our guests in such a delicious way! We hope that you will visit us again soon, so that we get another opportunity to provide you with a warm welcome and a comfortable stay.

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Reviewed 9 August 2013

The hotel staff was excellent. They were friendly and efficient. The room was great. Overall appearance of hotel was a bit worn since there was some furniture and decor left from the former Holiday Inn, but I am sure this will be improved to the Doubletree by Hilton standards.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Harold M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you for writing to us, with feedback after your recent experience at our hotel. You are correct in noting that some of our guestroom furniture has not been updated, and you will be happy to know that we plan to take care of these updates towards the end of this year. We are very excited about our conversion to a DoubleTree by Hilton property and we are looking forward to the rest of the changes that we shall see as we move forward. Your loyalty is very important to us, and we hope to welcome you again soon so that you can continue to see our improvements, and so that we get another opportunity to welcome you again! Thank you again for getting in touch, and for your positive and warm comments.

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Reviewed 7 August 2013

For my church convention, the Koger center provided excellent and comfortable rooms and meeting rooms at a very reasonable price. The staff was wonderful and made our experience memorable. The location is somewhat out of the center of town, but provides great parking and is surrounded by good shopping and restaurants.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you for taking the time to share your experience after your recent Church convention at our hotel. We pride ourselves on long term, loyal relationships with our valued religious-market clients, and we hope that you will return to us again, in the future. Our location is about 10-12 minutes from downtown, but in a safe, suburban area which provides lots of family-friendly opportunities to dine and enjoy leisure activities, as you say. Thank you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Richmond-Midlothian

Address: 1021 Koger Center Blvd, Richmond, VA 23235-4752 (Formerly Holiday Inn Koger Conference Center)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Richmond
#11 Romantic Hotel in Richmond
#12 Business Hotel in Richmond
Price Range: £109 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Richmond-Midlothian 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Feel welcome the moment you arrive at the DoubleTree by Hilton Hotel Richmond – Midlothian, with a freshly baked cookie at check-in. This recently renovated hotel is only a short drive from downtown Richmond and is close to business areas, corporations, entertainment and shopping destinations. Offering impeccable service and great amenities, our hotel specializes in making travelers feel at home. ... more   less 
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Also Known As:
Holiday Inn Koger Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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