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DoubleTree by Hilton Richmond-Midlothian
Ranked #17 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 11 September 2013

The hotel was very nice, the decor was beautiful and modern. The lighting and atmosphere was pleaseant in the atrium, restaruant, bar, and the conference and meeting centers. The food was great! The staff was helpful and accommodating for my needs.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Dawn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnKoger, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 13 September 2013

Thank you so much for taking the time to write such an encouraging and positive review at TripAdvisor. So many travelers these days use these reviews to make hotel choices, and your comments will help to direct new potential guests to our hotel! We are thrilled that you enjoyed a great stay with us, and hope to welcome you again to our newly converted DoubleTree by Hilton property, soon.

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Reviews (733)
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711 - 717 of 733 reviews

Reviewed 5 September 2013

My wife and myself were at the Double Tree -Hilton-Midlothian for a wedding.The hotel was the site of the weddind and two days of celebrations.We were amazed to see the extent of the whole hearted support of the staff for an exotic two days Celebration.

  • Stayed: September 2013, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank Vasavan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you so much for taking the time to share your valuable feedback after your recent stay with us. The event you mention was very important to us, as our all of our celebratory events. We were proud to be part of this and glad that you found all aspects of your stay to be enjoyable. Thank you again and we hope to have the opportunity to welcome you again to our hotel in the future.

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Reviewed 5 September 2013

The hotel was very convenient to where I needed to be. I was completely impressed by the staff here! Every staff person I encountered was friendly, competent and committed to my enjoying my stay here.

  • Stayed: September 2013, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Brant A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you so much for sharing your positive experience with us, after your recent stay at our newly converted DoubleTree by Hilton hotel. We pride ourselves on offering impeccable customer service, and our long term staff are always happy to hear such wonderful comments. Many thanks again, and we hope you return to us soon.

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Reviewed 5 September 2013

The floor in my room was very unclean. If you walked around the room for a few minutes barefooted, you feet would be black. The hotel overall was not a clean place. We usually stay at hilton hotels, but usually it is the Hampton. I would not stay at the Doubletree again because they didnt have the complimentary breakfast and the hotel was not real clean.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Travis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

We are so sorry to hear of your disappointment with our hotel, after your recent stay with us. Complaints of uncleanliness are almost unheard of at our newly converted property, and we are going to address your complaints quickly and seriously, in our morning management meeting tomorrow. There are no excuses for rooms that are not spotless in all ways, and we plan to take care of this immediately. Again, I offer our sincere apologies. I can assure you that this was an unusual situation, and I hope that you will be kind enough to return to us at some point and let us show you just how clean and fresh our rooms normally are. Our aim is to ensure guest satisfaction, and we are grateful for your candid feedback, which allows us to address any weak areas at our property. Please let us know if you are ever in our area again, so that we can offer you an apology in person, an upgraded room, and a visit that is a far more pleasant experience, for you.

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Reviewed 5 September 2013

This Double tree (called Holiday Inn just weeks before) was not of high quality in the public areas though the inside of the rooms were very nice. Staff were helpful. They replaced non functioning coffee maker immediately. Their printing in their business center needed codes and did not work properly

  • Stayed: September 2013, travelled solo
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Review collected in partnership with DoubleTree by Hilton
Thank Shambhavi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

We are sorry to hear that you felt our hotel did not meet your expectations, after your recent stay with us. Guest feedback is very important, in helping us to strive for higher levels of success. We are newly converted, and working hard to adhere to rigid standards with DoubleTree, and we take your comments very seriously. We are glad that our staff were prompt and helpful in meeting your needs and as we continue to update our property per our new Hilton guidelines, we hope that you will return to us and enjoy a much more pleasurable stay next time.

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Reviewed 4 September 2013

Hotel staff were excellent- very friendly and helpful. Cookie they gave me was still warm and soo delicious! The hotel had previously been a Holiday Inn so I could tell there was a conversion that had taken place- the only imprveoments I would say the hotel needs is in terms of this- the bathroom was not as appealing as in other Doubletrees and the outside of the building. Otherwise the hotel is in a great location- actually located directly beside the office building I was meeting at for work. Overall great stay!

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Candice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

Thank you for taking the time to provide us with some valuable feedback after your recent stay with us. We are glad that you had an enjoyable stay with us, and we hope that you continue to visit us and enjoy our improvements, which will include both bathrooms and exterior of the building, the two areas you commented on. Thank you again for being a loyal guest, and for taking the time to share your experience with us.

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Reviewed 26 August 2013

The hotel is newly owned by Hilton, I had stayed at this hotel before with previous owners and Hilton has noticably improved the hotel. Any inconveniences were very minor and the bed felt like a cloud. I would stay there again. The staff very friendly and responsive.

  • Stayed: August 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sherry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina B, Director of Sales at DoubleTree by Hilton Richmond-Midlothian, responded to this reviewResponded 9 September 2013

We are thrilled that you enjoyed your recent stay at our hotel, and even more thrilled that you found our changes to be as exciting as we do! Our beds truly are very comfortable, as you noted, and our staff work hard to ensure that every one of our guests enjoys a warm welcome and a pleasant stay with us. If ever you have any inconveniences at all, no matter how minor - please do share them while you are at the hotel, as we would rather make sure that every guest leaves us 100% happy. Thank you for taking the time to write to us, and we hope to see you again soon.

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Additional Information about DoubleTree by Hilton Richmond-Midlothian

Address: 1021 Koger Center Blvd, Richmond, VA 23235-4752 (Formerly Holiday Inn Koger Conference Center)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Richmond
#11 Romantic Hotel in Richmond
#12 Business Hotel in Richmond
Price Range: £119 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Richmond-Midlothian 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
Feel welcome the moment you arrive at the DoubleTree by Hilton Hotel Richmond – Midlothian, with a freshly baked cookie at check-in. This recently renovated hotel is only a short drive from downtown Richmond and is close to business areas, corporations, entertainment and shopping destinations. Offering impeccable service and great amenities, our hotel specializes in making travelers feel at home. ... more   less 
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Also Known As:
Holiday Inn Koger Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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