This is a nice hotel for having a conference, The staff are very friendly and helpful and keep a good hotel. The rooms are very comfortable and clean. The meeting space is well designed. They did a very good job on the reception.More
This is a nice hotel for having a conference, The staff are very friendly and helpful and keep a good hotel. The rooms are very comfortable and clean. The meeting space is well designed. They did a very good job on the reception.MoreShow less
Thank you so much for your positive and encouraging review of our newly converted DoubleTree hotel. We are glad you enjoyed your stay, and that you found our services, our accommodations, and our staff, to be top notch! We hope you return soon and thank you again for your kind comments.
The double tree was very clean, quiet and offered excellent service. I traveled for a two day business event and would have loved another day or two to take advantage of the pool, and exercise room. The internet service was included in the guest rooms, but not available on the conference side. This was the only down side.
Thank you for taking the time to share your experience from your recent visit to our hotel. We are sorry that the internet is not offered as complimentary in our meeting space, but that is unfortunately necessary due to the high fees we pay to maintain the service, especially for the fast connections and large bandwidth that we enjoy. We hope you understand. The service is, of course, completely free in our lobby and our guestrooms. We are glad you enjoyed all other aspects of your stay and hope you will return to our hotel sometime soon in the future.
Clean, attractive, quiet. Staff very professional and attentive. Whirlpool tub was excellent. Our suite was great - TV in each room, separated for privacy. Color scheme was unique and tastefully done...loved the purple and yellow, with touches of green!
We are thrilled that you enjoyed your recent stay with us, and even more thrilled that you took the time to publish a review on tripadvisor sharing this with others. As you may know, many potential travelers view hotels first on this site before making a choice, and its important to us that they know how much effort we really do put into providing seamless customer service for all of our guests. Thank you again, and please visit us again soon.
This was my first trip on business at this hotel. I've stayed here in the past for the Richmond NASCAR races and have always been pleased. The hotel is very clean and well maintained. There is a variety of things to do on the property as well as many stores/restaurants within walking distance. And you can't beat the cookies at check in!
Thank you so much for choosing us for your recent stay, and especially for taking the time to write a Tripadvisor review. These responses are critical to our continued goal of excellence in terms of our service and accommodations, for all of our guests. We are thrilled that you enjoyed your time with us, and hope that you will choose us again soon, for your lodging needs. It will always be our top priority to ensure that you receive a warm, ‘DoubleTree’ welcome, and that every possible need is met during your visit. Please always let us know, at the desk, if there is anything at all we can do to enhance your stay. Again, sincerely, thank you.
We stayed at this hotel for 2 nights for a wedding we attended. the service was wonderful. The staff very attentive. Would be happy to stay here again. It is close to pretty much any restaurant and shopping that you could want. Close to Richmond, and close to major highway routes.
Thank you so much for taking the time to visit Tripadvisor and share your positive experience from a recent stay at our hotel.We are thrilled that you enjoyed all aspects of your visit, and I will proudly share your comments with our team. We are happy to now be a DoubleTree by Hilton hotel, and hope that you will visit us again at some point, so that we may continue to share our great hospitality skills with you and your family.
Overall my stay at the DoubleTree was nice, the front desk staff very friendly and attentive. However, I had some major issues during the lunch that was served at the conference I was attending. I attended a Conference at the hotel and the hotel was informed that I was lactose intolerant (allergic to dairy). The lunch served during the conference was lasagna, which I could not eat with my allergy. The alternate meal was a plate of vegetables. Lactose intolerance IS NOT vegan or vegetarian. I asked for something else, like a sandwich etc and the banquet manager said I could not be accommodated. They didn't even try. Very disappointed.
We have responded to your comments via our Guest Satisfaction Survey platform, and you and I have corresponded since. We have promised to take care of this situation and in fact our menus will, going forward, include a vegan, vegetarian, lactose-free and gluten-free option, and in this way, most dietary considerations will be accommodated. It is not our policy to be anything other than highly flexible and I sincerely apologize that you did not find this to be the case during your stay. This has been addressed in our management meeting. We appreciate your concern, are grateful for your feedback, and as I said in my letter to you - we are sorry that you had to bring this to our attention in order for us to improve our service, but we are glad that you did. Many thanks.