My sister got married in Richmond, and as her matron of honor, one of the things I helped her out with was finding a hotel near the reception for the out-of-town guests to stay in, and hopefully one with a bar so that we could continue the fun there after the reception. I found this hotel and it seemed great and I called the sales office and they were very friendly and helpful. Laura, the head of their sales department said they had a big bar/restaurant area that they'd be happy to keep open until 2am for all of us since we had just a big group coming. My sister called to make the wedding room-block reservations and Laura said the same thing - of course they'd keep the bar open for all of us. So all of us made reservations at the hotel based on the fact that they said they would keep the bar open - we were trying to be safe and not drive anywhere under the influence.
My sister and her new husband arrived at the hotel first and checked into their room. Then they went down to the bar and got some drinks and all of their friends started trickling in. I know they were really looking forward to this time with friends because, for anyone who's been married before, sometimes you don't get to talk to everyone you'd like to during the actual reception, so I know they were looking forward to catching up with friends they hadn't seen in a long time, especially ones who had come from out-of-town.
But then, at 11:30 or so, they said they were closing the bar. All of us had just gotten there. My sister and her husband told the bar staff that Laura, from sales, had told them the bar would be open until 2am for all of us. They demanded that my sister show them an email from Laura...sure, like she'll just pull it out of her wedding dress. Apparenlty there had been some miscommunication between sales/management and the bar staff that night. No one in our group was being rude, obnoxious or was too drunk. All of us had just gotten to the hotel and most of us hadn't even gotten a drink yet. The bar staff told my sister it was "too bad" and that they'd have to leave - they were extremely rude - obnoxiously rude. She started crying. They started taking people's drinks and food out of their hands. The bar staff was not only stupid (they could have made more money from us that night in tips than they probably would in a whole week), but they had no heart. How would you kick out a bride in her wedding dress who's crying?
The front desk staff was not much more helpful. They said there was nothing they could do and were also being very rude to everyone. My husband and I said we wanted to cancel our room since the whole reason for staying at the hotel was because we were planning to be at the bar until late. At that point, we were both stone sober (we had both had 1 drink at the reception 3 hours earlier - I had to give a speech at the reception so I was purposefully not drinking). . We were also very polite considering the circumstances. The girl at the front desk told us we were drunk. Angry does not mean drunk. She then said she was going to cancel our room like we had asked. When I called the next day, she hadn't done it. She had lied to us.
Awful experiece all around. I definitely wouldn't book any wedding blocks at this hotel.
- Official Description (provided by the hotel):
- WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more less
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- Also Known As:
- Holiday Inn Richmond South-Bells Road Hotel Richmond