I stayed at this hotel on 6-21 on my way to visit family in PA. Earlier that day I called to ask if my reservation could be changed from one king to two queens since my son and dog were joining my husband and I on the trip. I spoke with a very delightful gal named Bella who was more than happy to help me and she told me she was looking forward to our arrival. Upon arriving at the hotel we were greeted by Laura at the front desk.. Again, she was another wonderful employee. She was very happy to help us and asked us to call if we needed anything. My son forgot his tooth brush and Laura was able to give him a new one. We needed more coffee packets and Laura had yet another top notch employee from housekeeping delivere the coffee to our room.. I didn't get this person's name, but she had a smile on her face and asked that we call housekeeping if we needed anything else.. Now, my review would have been excellent if we would not have attempted to have dinner in the restaurant, but the high level of service offered by the front desk and housekeeping made up for the experience in the restaurant. Laura gave me her manager's card and I sent her an email regarding my experience in the restaurant. Ismaray quickly responded to my email and took care of the problem and went way above and beyond my expectations to correct the situation.. WOW! I was very impressed with the service I received from Bella, Laura, housekeeping and Ismarary. If you are in the Richmond area and need a pet friendly hotel with great staff, look no further!
- Official Description (provided by the hotel):
- WARM WELCOME A new signature arrival will welcome you to the property including new lighting, to guide your way, landscaping & design features that creates an energized & branded sense of welcome that is universally recognizable. Customized music & scent selections engage guests in a full sensory experience. New Service Promise: A Best-in-Class service culture Stay Real to further ensure the team develops the behaviors & skills to serve guests so they feel like individuals & not numbers; genuine people delivering real service. We are Richmond s NEWEST Holiday Inn located near the airport (RIC). Located off of I-95 at Belles Rd., exit 69 & near I-64 & I-895. Our full-service facility will take care of all your needs & exceed your expectations! See a different game in the Sporting News Grill, a sports themed restaurant to provide the perfect place to connect, dine & catch your favorite team in action during a stay at the Holiday Inn Richmond. CLOSE TO WHERE YOU NEED TO BE Minutes away from; Richmond International Airport (RIC), Phillip Morris, Honeywell, Dupont & Fort Lee & the other many companies in the area. Also, enjoy the many attractions in Richmond; Richmond International Speedway, Kings Dominion & Brown s Island. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Richmond South-Bells Road Hotel Richmond