We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A wonderful experience!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Richmond I 64 West End
Ranked #47 of 82 Hotels in Richmond
GreenLeadersBronze level
Reviewed 4 June 2013

I was there about two weeks ago for a volleyball tournament and stayed here. Checking in the hotel a guy by the name Brandon Terry helped us. He was very nice and gave us advice about the attractions around the area. My room was very cozy and clean. Overall my experience will make me return to this location next year.

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Vball_mom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (217)
Traveller rating
Traveller type
Time of year
Language

125 - 131 of 218 reviews

Reviewed 31 May 2013

I arrived in Richmond by train over the weekend and had NO IDEA where anything was or how to get around...thank goodness for the staff at this hotel! Not only did Matthew pick me up from the train station, the staff was so informative and helpful, I had no problem finding anything. The hotel was nice as well, there was always someone there to answer any questions and help with any issues I had.

Room Tip: Higher floors are quieter
See more room tips
  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I stay here regularly and the hotel is great. the staff is top notch, especially Matthew. He really went out of his way to make my stay absolutely fantastic. The hotel was located in a great part of town and the bar stayed open as long as i wanted to drink. lol

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Adan6544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

I recently stayed at this Holiday Inn over the holiday. The service was great and the concierge Matt signed me up for a reward membership so my whole family received free breakfast! The hotel was clean and the food was great.

  • Stayed: May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank m j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2013

This is probably the most run-down Holiday Inn we have stayed in. The whole interior just looks and feels tired. We had to change rooms because so much did not work in the first room we checked in to. The phone in our new room soon stopped working but by this time we were just exasperated with the place. The breakfast is an extra-cost option and about Holiday Inn average however the dining room is run with the amenity and friendliness of a military mess. Although out of downtown Richmond the location is OK and there are quite a few places to eat in the vicinity. It's not a place that we would return to any time soon.

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tedstravelblogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this reviewResponded 3 June 2013

Dear Tedstravelblogs,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2013 via mobile

We will never stay here again. We have stated many many holiday ends and this one is at the very end of our list of places to stay. The rooms were not clean, I repeat, not clean and poorly maintained. We requested a new ironing board that was not broken but never received it. The staff were very nice however

  • Stayed: May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank djwhatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Richmond I 64 West End, responded to this reviewResponded 30 May 2013

Dear djwhatley,

Thank you very much for sharing your experience with us. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Please accept my apology that you were dissatisfied with the room's maintenance. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2013

I stay here once a week.Lindsay at the front desk is alway very nice and knows my name. The whole staff is the best. The food and bar are 5 star! I would never stay any were else in Richmond this place is close to down town and to all the highways

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pennturf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holinn, General Manager at Holiday Inn Richmond I 64 West End, responded to this reviewResponded 11 May 2013

Thank you so much for taking the time out to post a review about our hotel. Here at the Holiday Inn I-64 we appreciate feedback and hope that we cn continue to serve our patrons with the best customer service as possible.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Richmond
1.4 mi away
Courtyard Richmond West
Courtyard Richmond West
#22 of 82 in Richmond
233 reviews
2.3 mi away
Best Western Executive Hotel
8.8 mi away
Holiday Inn Richmond South - City Gateway
Show Prices
Show Prices
Show Prices
5.8 mi away
Holiday Inn Express Richmond I-64 Short Pump Area
4 mi away
Holiday Inn Express Downtown Richmond
3.5 mi away
Quality Inn West End
Quality Inn West End
#42 of 82 in Richmond
248 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Richmond I 64 West End? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Richmond I 64 West End

Address: 2000 Staples Mill Rd, Richmond, VA 23230-3109
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Richmond
Price Range: £59 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Richmond I 64 West End 3.5*
Number of rooms: 144
Official Description (provided by the hotel):
Conveniently located off historic Broad Street near the I-64 and I-95 intersection, the Holiday Inn(R) Richmond - I-64 West End hotel offers easy access to everything "The River City" has to offer. The hotel is two miles from the Amtrak station and near Richmond International Speedway and downtown attractions. The surrounding neighborhood features several shops and restaurants, as well as business parks home to Fortune 500 companies. Our hotel's location is ideally close to historic Monument Avenue and a number of shopping centers like Willow Lawn and Crossroads. A short drive away, you'll find many attractions in bustling downtown Richmond, VA. The hotel is also near Richmond International Speedway and just five miles from famed Hollywood Cemetery. Business travelers appreciate our proximity to major corporations headquartered in Richmond, VA. Our hotel is close to Wellpoint, Anthem, Altria, Sears, Martins and more. On-site, the convenient 24-hour Business Center is equipped with copy, fax, print and Internet service. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel. Visit Richmond, Virginia and enjoy the comforts of home at the Holiday Inn(R) Richmond - I-64 West End hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, TripOnline SA, Expedia, Ebookers, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and getaroom.com so you can book your Holiday Inn Richmond I 64 West End reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Richmond Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing