--they didn’t know to credit the amount taken out of my card due to late arrival to that same night’s stay
--so was therefore charged twice for first night
--printed out an incorrect agreement and I had to persuade him of it
--failed to recognize me as a Gold Elite Choice Member
--told me that breakfast was a buffet (he was wrong—it was a la carte—attached restaurant)
--when I handed military ID for the discount, was told I don't need THAT, give me your LICENSE
--both clocks were off (one 25 min, one 10 min).
--dresser drawer was sticking out and would not close
--the water would not drain properly during a shower
--the restaurant menu in the books was outdated
--told the staff at the desk of these issues, nothing was fixed during our 3 night stay
--they had no idea what was wrong and why I was being charged twice (see above)
--sent me a very confusing e-mail bill (I had to leave after waiting for it)f
--account not credited back properly until 4 business days later
--points only showed up for 2 nights when I was there 3 nights (and charged 2x for first night)
NO PERSONALIZED SERVICE
--received a generic "sorry we didn't exceed expectations" e-mail, very impersonal
--in their defense, they did credit me with enough points for a free night's stay AFTER I reviewed on Choice.com; however, no real issue was actually addressed and no real apology was given, just general platitudes, for which I was disappointed
The room was actually very comfortable, except the few issues mentioned.
Noise was extensive Saturday night, but probably beyond the hotel's control.
Room itself a decent 3 stars, service NEGATIVE 10, followup 2 stars
- Official Description (provided by the hotel):
- Welcome to Clarion Hotel Richmond Central....Close To Everything...Far From Ordinary! Richmond's most centrally located hotel is just off I-95 & I-64 in the heart of Virginia's state capital. Closet Hotel to Greyhound Bus Lines, The Diamond and Race Track. One of the city's convention properties, we are just minutes from the Greater Richmond Convention Center. The historic and financial districts (including numerous Fortune 500 companies, Virginia Commonwealth University, Virginia Union University and the vast array of 'Museums on the Boulevard' are minutes from our door! The Richmond Raceway Complex, home to twice yearly NASCAR races is within miles of our hotel, and we are within walking distance of the Arthur Ashe Center. Clarion Hotel Richmond Central offers 176 deluxe accommodations, including three suites. The Executive King building with 32" Flat Screen LCD and Mirco/Fridge. We unveiled our new 'queen/queen' guest rooms! ZODIAC Restaurant & Lounge is open for breakfast and dinner daily. Our parking is plentiful - and complimentary! High -speed wireless Internet access is free and available property wide. . Our flexible meeting space can accommodate groups up to 600! At Clarion Richmond Central- memorable guest experiences happen daily! ** On To Richmond!' ... more less
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- Also Known As:
- Holiday Inn Richmond
- Central Holiday Inn