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“Need new tvs and not too clean”
Review of Quality Inn North

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Quality Inn North
Ranked #69 of 81 Hotels in Richmond
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Need new tvs and not too clean”
Reviewed 30 June 2013

I found a lot of hairs in the sink. Also the bathroom was weird, was a handicap bathroom with chair no tub :( not sure how this hotel is a 3 star. Very nice beds and sheets, if you want just sleep is good. The TVs are very olds ones need improvements.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yesmin147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eric p, Manager at Quality Inn North, responded to this review, 3 July 2013
We thank you for your comments; however, I do apologize about the hair in the sink .... not acceptable. Our handicap accessible rooms are designed to make it easier for the handicapped, especially those in wheelchairs. I am glad to hear that you did have a comfortable nights rest. We are making some improvements and updates, so hopefully the flat panel TV will be next. Thank you for staying with us ... Change Is Coming!!!
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117 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Bethesda, Maryland
Level Contributor
305 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 28 May 2013

I Needed a CHEAP and CLEAN hotel in Richmond. We found it at the Clarion Inn North! Lobby was clean. Room was clean. Sheets were clean. Bathroom was spotless! Water pressure in shower was good and water was hot! I've spent 3x on crappier rooms. Granted, this is not Miami Beach, but if you need a nice client CHEAP HOTEL in Richmond, THIS IS IT!

Note: we stayed in late May. It was not cold or hot. We did not even turn on the AC so that might be loud but they usually are. And, as we walked in, some lady was on the floor in the hallway on her iPAD outside her room complaining that she could not get decent Wi/Fi inside her room. I was not there to surf the web. Just to get a good night sleep...and I did.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaveHRoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eric p, Manager at Quality Inn North, responded to this review, 31 May 2013
We thank you for choosing us to stay because there were many other options. I have expressed to my staff from the front desk to our housekeepers that we must display our thanks through our work, so thank you for noticing our appreciation. We have had recent problems with WiFi, which we are correcting this week. Our WiFi will be more secure and much faster, so I apologize that you caught us at that time. CHANGE IS COMING!!!
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Smithfield, North Carolina
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 May 2013

An Expedia hidden special is how we booked this. Happy to have found a 3 star at a decent price but was disappointed that the hotel was maybe a 2 1/2 star at best. They appear to be in the middle of major renovations so I'll assume it will be a 3 star in the future. We had booked a room for 4 and when we arrived we were given a room with 1 king bed. Though it wasn't the hotels problem they offered us an additional king bedroom or they could send us to the Econo Lodge or give us a double bed room with no hot water. We took the additional king bedroom. It had no toilet paper, microwave or telephone service. I told the front desk and she said the weather is messing everything up?? The beds were nice and the rooms were spacious. Plenty of pillows with our choice of down or down alternative. The flooring and furnishings are dated but you can see upgrades taking place throughout. Breakfast was bad. Ants in the pitcher of milk, flakes in the apple juice, Walmart brand light syrup was available after we made our waffles that came out as part oil and part mix. There wasn't much to choose from. The area was nice and a diner is right next door. No elevators that we could find. There are nice vending and ice machines. Pretty clean hotel for the most part. I would stay again. Almost 15 minutes exactly from Kings Dominion, we thought it was 30 so that made us happy.

Room Tip: Ask for extra towels, they don't leave enough. Check the fridge settings if you put anything in...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TraciandChad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eric p, Manager at Quality Inn North, responded to this review, 28 May 2013
I thank you for staying with us, and I do apologize for the mishaps that occurred during your stay. We are making some changes, which unfortunately inconvenienced some guests this weekend. I appreciate you noticing the positives because we are working to make this a premier location for Richmond travelers. The ants are a definite NO NO. Since I read your comments, we have thoroughly cleaned the cabinets and breakfast area, as well as called pest control. The breakfast is a work in progress and it has come along way. It is only a continental breakfast, but we increased the variety and now we are working on presentation. We hope to see you again because CHANGE IS COMING!!! Thank you again.
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Norton, Virginia
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 May 2013

My husband and I stayed at this hotel for a temporary work project. We were very worried about the reviews so we only booked one night, then another, then another until we had stayed the whole week. This is an expedia special rate hotel and you don't get the name until you book, but it was the cheapest hotel on Expedia that week. We ended up paying less than $50 a night including tax- which for Richmond is a GREAT rate. Expedia has this listed as a 3 star property. It isn't, anymore. At one time this was a really nice property and it could be again with some updates. Right now, it is a solid 2 stars.
Pros:
1. The service at the front desk especially from the manager, Mr. Eric Powell, was awesome. They gave us late checkout on Friday until 2pm. Everytime I needed something, anyone at the front desk was extremely helpful. They asked several times if they could do anything to make our stay better.
2. The rooms were large. We had a king bed, but our room could have easily fit 2 king beds. There was a lot of empty room space. Also the ceilings are vaulted which makes the rooms seem even larger. It also had a sink in the room and another one in the bathroom which made getting ready in the mornings very quick. It also had a balcony that you could easily sit and have a meal if there was furniture on it.
3. The hotel shares a parking lot with several restaurants, a gas station, a Starbucks, Walmart and Lowes. It also connects to a River City Diner location that gives you a 10% discount for hotel guests.
4. The hotel is 300 yards from the Interstate 95 on-ramp- super quick to get on and off the interstate and you didn't hear any traffic noise.
5. The hotel had a nice sized pool but it was covered for the winter.
6. Hotel had nice water pressure and plenty of hot water.

Cons:
1. The hallways smell badly- really badly. It makes you nervous that your room will smell that way too. Our room smelled 100% better than the hallway. Obviously this property used to allow smoking and the carpet has absorbed the smell. To cover it up, there are really strong air fresheners pulled in everywhere. The final results is flowery cigarette musk. Gross.
2. The rooms haven't been updated since the 70s or 80s. The carpet in our room was red and stained. The king bed was comfortable but very very low to the ground. It was less than 2 feet from the floor. This might be very difficult for older people to get in and out of. The room has an old school CRT TV and a fridge that is smaller than I have ever seen a hotel fridge to be. There aren't enough plugs so you have switch what is plugged in between the TV, the fridge, and the microwave.
3. The bathroom looked more updated but the shower didn't drain very well.
4. Housekeeping figured out that we were staying for a few days and basically skipped our room for several days. They knocked, asked us if we wanted new towels and that was it. No vacuuming, no trash can emptying, nothing. By the time we checked out on Friday, all the trash cans in the room were overflowing. I get not wanting to disturb us, but one of the nice things about staying in a hotel is having someone else tidy it up every once in a while- making the bed, putting up new towels and emptying the trash cans.

The new manager is trying very hard with what he has. But this hotel needs a facelift to return it to the 2.5-3 star market in Richmond. They have the great location and the good bones, with a little monetary investment this property could be really nice once again. New carpet, new paint, and normal height bedding would work a miracle.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank asidoti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eric p, Manager at Quality Inn North, responded to this review, 21 May 2013
I appreciate you noticing the pros and cons of your stay. We are going to continue to improve the pros that you listed, and the cons we are definitely working on raising the standard of our service. I come from other 4-star properties and I'm in the process of revamping my staff's attitude and service quality. I want to bring a 5-star attitude to a 2-star property, so once you visit with us you will not notice the difference between a true 4-star and staying here at the Clarion Inn. CHANGE IS COMING!
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2 reviews
Reviewed 20 April 2013

We were first placed on the ground floor and walked in to find two dead grasshoppers on the ground so we asked to be moved. Unforunately, the avaialble non smoking rooms above ground level hadn't been cleaned and we ended up in a smoking room. The room smelled awful, of course, but since it was a smoking room
I understand. What I do not understand is how a room that had been cleaned that very day had bottles, a lighter and other garbage under the bed. I was absolutley disgusted and I wish we could have left to find a better place to stay, but we were very tired and so we stayed. I was on edge the whole night and barely slept. We paid $70 for a room that should have cost $10.00.
I will never visit again!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne8211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eric p, Manager at Quality Inn North, responded to this review, 21 May 2013
I apologize for cleanliness. When I go to a hotel, I want it cleaned better than my own home, so I understand your disgust. I have since then trained a person to complete room inspections to MY standards, which I believe our guests will appreciate. I have also reinforced to our housekeepers the importance of FIRST IMPRESSIONS and the value of their jobs. First impressions can be a last impressions. Once again, my apologies and CHANGE IS COMING!
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New York
1 review
Reviewed 25 March 2013

Stopover for the night (2) rooms via Priceline for $51 bucks a night. Rooms were actually quite big and clean. Old decor and amenities but the staff made up for the average furnishings. Small issues with shower draining but all minor for a single night to crash. Convenient to food and stores and less than 1/4 mile from I-95 ramps.....Only bad thing was the crummy "free" breakfast which really needs to be updated when compared to other placed in the same price range.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mackbolan999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eric p, Manager at Quality Inn North, responded to this review, 21 May 2013
Thank you for your review. Unfortunately, our decor is dated, but I do express to my staff that we must compensate with our service. I demand nothing less from our staff than to go over and beyond to please our guests. We have made some small leaps with breakfast. When I first started, we only had wheat toast, small muffins, cereal, juice and coffee. We now have bagels, muffins, white & wheat bread, fresh fruit, oatmeal, cereal, various flavored tea, waffles, and coffee. It is a work in progress ... CHANGE IS COMING!
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Augusta, Georgia, United States
1 review
Reviewed 29 January 2013

I found this establishment through hotwire.com and trust me it was a great deal. I was pleased from the beginning to the end of my stay. I was only expecting to stay a few nights but ended up staying 8 nights. The clerks were nice and knowledgeable in answering questions about the area and directions. The bed was like home and the fridge/mic was included. The location is great with a dinner connected. Walmart is right behind this place, gas station in the lot next to the dinner, and starbucks behind the gas station. What! I mean everyhong is right there with this hotel. I loved it! Basically its one stop and everything is in that block...location..location..location..I felt safe, had a great stay, and recommend this place.

Room Tip: I would say request rooms at any hotel close to the front desk. This way your closer the front. And...
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  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn North

Property: Quality Inn North
Address: 801 E Parham Rd, Richmond, VA 23227-1107 (Formerly Clarion Inn North)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #69 of 81 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3 star — Quality Inn North 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Clarion Inn North Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn

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