My husband and I stayed at this hotel for one night on November 24, 2007. This was the first time that we had booked a hotel through Priceline. Of course my husband's idea. Priceline paid for the hotel, but when we arrived the clerk asked for our credit card to put on hold for incidentals. Upon returning home, we realized that the clerk actually charged us a 2nd time for the room. When I contacted the manager she was nice and agreed that it was their mistake and she would work it out. Well after a week and a half, the hotel still had not credited my account. In fact, they had 2 additional authorizations on my account and was holding over $200 on my account. When I spoke with the manager, she denied that this was happening and just told me that it was on the end of my bank. It took a good minute to get things worked out. Finally they credited my account and things were okay. The hotel stay was nice and they had a wonderful continental breakfast, but with everything I had to go through, I would never stay there again.
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- Also Known As:
- Econo Lodge-Broad St Hotel Richmond
- Richmond Econo Lodge
- Econo Lodge Richmond