While a friendly and helpful staff did all they could, this Extended Stay America property is showing obvious signs of age. My room was clean. However, the smoke detector was hanging by its wires from the ceiling; furnishings sported gouge marks; the remote for the older analog TV was broken. The outside elevator lurched several times while leveling on the first or second floors. I don't want to think that this is, as a previous reviewer stated, "The Best Stay In Town" - or, for that matter, even the best stay in the West End. I can tell you, with certainty, that I've stayed at several Richmond properties which are much better.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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