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“Quiet, Clean, Comfortable”

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Four Points by Sheraton Richmond Airport
Ranked #13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
North Carolina
Level Contributor
138 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Quiet, Clean, Comfortable”
Reviewed 26 April 2013

We have traveled from NJ south on I-95 & back a number of times & have tried several different motels along the way. We decided to try an overnight in Richmond & needed a clean, quiet place to get a good night’s sleep not too far off of I-295. We picked the Wyndham Richmond Airport from our GPS navigator’s menu which turned out to be the Four Points Sheraton Richmond Airport, apparently having changed hands a few months ago. We were a little concerned about the “Richmond Airport” part of the title to begin with & “under new ownership” added concern. But this Four Points Sheraton was exactly what we needed. Check-in was prompt & courteous, our room was quiet & clean, the bed was comfortable & we slept well. The included breakfast was good & helped us get back on the road quickly in the morning. It is located across the street from a mall with numerous places to eat, gas up or shop. This looks like a new favorite stop-over spot both going to & coming from the south.

  • Stayed April 2013, travelled as a couple
    • Value
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Helpful?
Thank SnoopyRock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 30 April 2013
Dear SnoopyRock,
Thank you for taking the time to comment about your recent stay at Four Points. We are delighted to hear that you enjoyed our location, a good night's sleep and breakfast at our restaurant in the morning. We became a Four Points this February and as such we now offer free WiFi and bottled water to our guests. We also offer free shuttle service to the airport and in the local area. We hope to see you on your next trip to Richmond. Take care!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
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English first
Ottawa, Canada
Level Contributor
3 reviews
Reviewed 24 April 2013

My husband & I, along with a friend, booked a couple of rooms to break our journey home from Florida. We checked in late at night and the man at the front desk couldn't have been less welcoming. In a bored, monotone voice, he 'welcomed' us to the hotel. I handed over my confirmation numbers and waited, in silence, for a couple of minutes while he stared at his screen. Sensing that all was not well, I asked him if everything was alright. He mumbled that one of the reservations had been lost. Not to worry, he booked us in rooms across the hall from one another. But what an interaction! He hardly said a thing and I think he would have been content to just hand over room keys if I hadn't pushed for communication of some sort.

Check out the next morning was more of the same, this time with a woman at the front desk though. She silently slid my keys off the counter and said 'Thank You' before promptly returning to her perch around the corner.

After the reviews, and having stayed at a variety of Starwood properties, I was shocked by the staff at this location. I have raved about staff at other properties and have always felt that Starwood staff and their excellent customer service was the not-so-secret-weapon of this hotel group.

Thankfully the room itself was nice and the bed was unbelievably comfortable, so the most important things were there. That having been said, I can find a comfy bed elsewhere and will seek other accommodations if I am ever in that area again.

  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
Thank Amanda-in-Ottawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 26 April 2013
Dear Amanda-in-Ottawa,
We are so sorry that you and your husband did not enjoy your stay at our hotel. We clearly did not meet or exceed your expectations and we would like to make this experience up to you if you would give us another chance. Please contact our Guest Service Manager, Denise Motley at denise.motley@fourpointsrichmondairport.com to discuss this further. We sincerely hope the rest of your stay in Richmond was a good one.
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Leesburg, Virginia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 April 2013

I accidentally left my glasses on the chair in this hotel room. i called the hotel and they found the glasses and are mailing them to me. I really appreciated the friendliness and helpfulness of the staff.

Room Tip: You might want a room that overlooks the outside rather than the courtyard so you can get fresh air...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michele c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 26 April 2013
Dear michele c,
We really appreciate your review - thanks for sharing. We are delighted that you enjoyed your stay and we're so happy that we were able to locate and return your missing glasses. We hope to see you on your next trip to Richmond. Take care!
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Level Contributor
130 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 18 April 2013 via mobile

Hotel was rather nice. Rooms were clean and comfortable. I enjoyed the staff and how nice they were. Check in and out ran very smooth. Slept well and I shall return when I am in the area again. Keep up the great work!

  • Stayed October 2012
    • Value
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Helpful?
Thank TheTruthHasBeenTold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 23 April 2013
Dear Thesoupnazi88,
We are very pleased to hear that your recent stay at Four Points by Sheraton Richmond Airport was a pleasant one and that you enjoyed your room and our service. We do strive to make sure all of our guests are comfortable when they are with us. We hope to see you on your next trip to Richmond. Take care!
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Warwick, New York
Level Contributor
82 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 16 April 2013 via mobile

Stayed one night as we passed through on a road trip. Hotel was clean, quiet and had a very spacious room. We did not use any of the amenities but we could see the indoor pool from our room and it looked nice and large.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
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Helpful?
Thank andersbeme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 23 April 2013
Dear andersbeme,
We really appreciate your review - thanks for sharing. We're glad you enjoyed your short stay with us. We hope you'll come back to experience our pool on your next trip to Richmond. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
washington dc
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 13 April 2013

I was in Richmond visiting my daughter at college and needed a place to stay for a short evening. I say short because I did not get in until after 11 pm and left the hotel by 7am. All I wanted was a comfortable stay and somewhere i could grab a quick bite if I was hungry. This hotel ceratinly fit the bill. At first I was nervous. The rack rate was only about $100. Moreover, i got it for only 3000 starwood points, so I was not expecting much. And when i pulled up, nothing about the exterior was very inspiring. However, when i got inside the hotel, i was met by a very nice albeit tired desk clerk and was very pleasently surprised by the room. The room was well lit, clean, modern and had a very comfortable bed. Also, the large flat screen was a nice touch. Plus there are plenty of places to eat nearby. In the past, i have stayed at the Jefferson and the Westin while in town, two very nice hotels. This is obviously a completely different experience, but very worth it for what you pay.

  • Stayed March 2013, travelled solo
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Helpful?
Thank makjes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 16 April 2013
Dear makjes,
Thank you for taking the time to write a review about your recent stay. We are glad that you enjoyed your room with our Four Points by Sheraton Four Comfort Bed and 37" LCD TV. We hope to see you on your next trip to Richmond. Take care!
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New York
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 12 April 2013

We had an overnight stay at the Four Points by Sheraton Richmond Airport on our way to Myrtle Beach, SC this past February 2013. The location is a great 1/2 way point. The room was clean and very spacious. We shared a 2 bedroom with another couple and could have had another couple in the living room, it was so large. We even had a partial kitchen! The location was very close to I95 so this made it very convienent for us. The staff was pleasant and helpful. There are many good restaurants close by and the bar at the hotel makes great drinks. We used the hotel restaurant for breakfast and had the buffet. It was very good! We will use this hotel again the next time we travel to Myrtle Beach. A special thanks to Jessica of the front desk staff!

  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
Thank CandCNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa C, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 16 April 2013
Dear CandCNew York,
We really appreciate your review - thanks for sharing. We're glad you enjoyed your room, our location and restaurant during your short stay with us. Our team is dedicated to quality customer service and we will be sure to pass along your compliment to Jessica. We hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Richmond Airport

Property: Four Points by Sheraton Richmond Airport
Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 81 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 
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