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“Perfect stopover for Starwood Fans” 4 of 5 bubbles
Review of Four Points by Sheraton Richmond Airport

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Four Points by Sheraton Richmond Airport
Ranked #12 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Richmond, Virginia
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Perfect stopover for Starwood Fans”
4 of 5 bubbles Reviewed 20 June 2014 via mobile

Wonderful stay. SPG suite upgrade with great space and amenities. Close to RIC airport - airline crew stopover provided a quiet environment. Restaurant /Lounge was mixed with families and visitors. Everyone was interacting - in fact we all moved to a large table to continue chatting. The chef is a native of the DRC. He is most engaging and made me vegetarian cuisine despite the absence of veg selections on the menu. Full service bar with popular tap beers and FIFA World Cup on TV made for a fun evening. Rooms are almost Westin-reminiscent. Great bedding, wifi and large flat screen with sofa pull out. Staff is outstanding and Sabrina went out of her way without expecting gratuity. She eventually accepted after persuasion. Top notch and should be at least a category 2 or 3 SPG.

Stayed June 2014, travelled on business
Helpful?
Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Charlotte, North Carolina
Level Contributor
105 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

The property itself is nothing special; however, the very friendly staff that work the front desk and restaurants make it special. I have stayed here many times and the service is always top notch and the food for breakfast and dinner are good as Four Points go. The rooms and fitness center could use some improvement/updating, but are by no means poor. The location, staff and price make this hotel a great value.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MDM1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Brunswick, New Jersey
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

The staff were very helpful. 12 minutes from the airport. Plenty of food choices around the hotel. Fitness facility was clean, no moldy smells with working machines. Environmentally conscience at the hotel which is great but one thing overlooked was the high pressure shower, I favor that. I did find the pillows and mattress on the soft side.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dale F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 5 June 2014
Dear Jamie_CLT,
Thank you for the wonderful review! We are so glad that you enjoyed your experience at our hotel and that we exceeded your expectations. Aloft Chapel Hill hopes that you will stay with us for your future visits and looks forward to seeing you again soon. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McLean, Virginia
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

This is one of the few category 1 spg properties in the US, so I don't expect a lot on that basis. Used a 2000 points redemption on this one, translates as a) $70 if you just buy these points from spg or b) ~$40-50 as I would value these points or c) cash back from $2000 credit card spent...as one can see it's dirt cheap if you take it way c but still I somewhat felt money not well spent.

I don't have a huge problem with this hotel. Front desk was nice and "blocked" me a king room. On a pretty boomed up day this means something good. It also means they won't "upgrade" you but who cares on a four points anyways...checked in pretty late, so didn't use the pool, just took a look. Impression? A pretty unorganized hotel with unused stuff piled up in the corner of the atrium, where the pool is located.

Now, they've got this nice touch of using rooms surrounding the atrium and put sliding doors/balcony on them. It's a smart idea, but I think if there's a hot tub it could be better. Also noisy level could be a problem -- so I feel ok to be arranged to a room facing parking lot.

The hallway is quite worn out, to the contrary of the "newly renovated" lobby. But that's minor as well. What really troubles is the room decorations, or more straightforwardly, the wall paper. It's just bad wall paper to say the least. Every moment staying in the room the wall paper reminds me that I am staying at a motel. If that's how all four points are decorated I would avoid four points as a brand in the future.

The other bad thing about the room is the fragrance. It is way too strong. Again, unfortunately, it reminds me something cheap. The problem here, however, is that this hotel actually isn't a cheap motel. I would say, it's bed is comfortable, the room is large, it's got a working area, bathroom was fine...no, it is not a cheap hotel, but it gives me a very strong feeling every moment that it is.

I could see why some guy rated this place 1 star claiming the room looks different in the pictures. Yes, in the pictures the wall paper is different and is much better!

Anyways, I feel lucky that I chose the Sheraton park south Richmond on my way back, where I am writing this review from. It's definitely not a bad hotel and it's ok to stay here. But it just doesn't deliver as an spg property.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank herbertgzb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Megan L, Starwood Hotels at Four Points by Sheraton Richmond Airport, responded to this review, 5 June 2014
Dear herbertgzb,
Thank you for taking the time to provide us with your honest feedback. We are delighted to hear that our staff delivered great service and was accommodating to your needs. We understand that the Four Points brand is not for everyone, but we will forward your comments to management as we are always looking for opportunities to improve our hotel. Four Points Richmond Airport hopes that you enjoyed the rest of your visit and that you will return to the Richmond area soon. All the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lunenburg, Canada
Level Contributor
171 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 bubbles Reviewed 31 May 2014

To begin, let's keep things in perspective. For less than 100 bucks a night, what do you expect, the presidential suite? Some of these previous reviews are ridiculous! Let's get some details straight. Check-in: courteous and quick. Airport shuttle: convenient, friendly and comfortable. Bar-restaurant: tastey food and very amiable bartender/waiter. The food was brought to us warm, not hot (onion rings need to be served HOT). Hallways and room: in good repair and clean. Air freshener used in the room was a bit strong for us. The room was very large. The air conditioner is one of those below the window types that are always too noisy. We had a king bed that was firm and a great size at the end of a trip when you want to spread out.
All in all, a pretty typical airport hotel, perhaps better than most.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Compuvideo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MUSTOE
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014

All the 3-star hotel serving the Richmond Airport are great places to stay, Four Points is the best value - considerably cheaper than the rest, rooms are very nice (for a one-night stay before or after a flight a room doesn't have to be super luxurious in my opinion), and the staff is great, from the receptionists (Ashley and Genevieve) to the shuttle drivers.

  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LEE T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily F, Guest Relations Manager at Four Points by Sheraton Richmond Airport, responded to this review, 4 June 2014
Hi LEE T,
Thank you for your review. We are happy to hear that you enjoyed your stay and were able to take advantage of our hotel shuttle. Ashley and Genevieve are two great reasons of why we love our whole hotel team!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ft. Wayne, IN
Level Contributor
257 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

My wife and I stayed 2 days during a convention. If you are using a GPS be aware this Sheraton does not come up under the Richmond search; it's actually in Henderico. The lobby and grounds were just OK and fairly clean. The room had a broken patio door and there was some trash on the floor behind the curtain. The bath as clean and the beds were comfortable.I was told that Starwood just took over this property and I hope they make some improvements. The desk and other personnel we met were very friendly and helpful. I would rate this hotel as a business property.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank george29938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Richmond Airport

Property: Four Points by Sheraton Richmond Airport
Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 81 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 
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