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“disappointing”

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Four Points by Sheraton Richmond Airport
Ranked #14 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
Belmont, New Hampshire
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“disappointing”
Reviewed 30 December 2008

We had to stay in this hotel due to a flight cancelation. Ok, well the hotel is undergoing renovations, but being in the consulting engineering business I know that it is possible to undergo renovations and still maintain service. For instance, while the linens and towels were of excellent quality and there are outlets with every light fixture,
...there was no Internet service,
...the telephone was missing its template so it was by hunt and peck to find a way to call the front desk unless you used your cell phone (which I had to do to call for Internet assistance to no avail, see above).
...The water line was not hooked up to the ice maker..thus no ice.
...The restaurant was out of service due to the renovation. and the only type of breakfast provided was a basket of fruit and granola bars (there are no resturants in walking distance)...my husband is a diabetic so needs his breakfast after he has his meds in the morning.
...They charged $2.25 for a bottle of Pepsi (highway robbery!)
.... and the topper, the garbage truck came at 6:30AM and 6:45AM to empty the dumpsters!
Perhaps after the renovations are completed this review could be a lot higher.

  • Liked — location to the airport
  • Disliked — lack of services during renovation, see review.
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank PJinNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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523 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
mel-1025
1 review
Reviewed 30 September 2008

The hotel is being remodeled. There was wet paint in the hall and furniture in the hall when we the bridal party came through. The front desk has no knowledge of the Richmond area and could not even find the number of a cab company for one of my guest. I was promised points for every dollar I spent on the wedding, only to be told after the fact they were not going to honor their promise.

  • Liked — The food for my wedding was great!
  • Disliked — Employee attitudes, construction during wedding, not keeping their promise about my points
  • Stayed September 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mel-1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 August 2008

This hotel was disgusting, fortunately we had only checked in for one night, however within one hour of checking in, we toyed with the idea of checking out. The hotel is old and dilapidated. The room we stayed in had peeling wallpaper and wasn’t very clean. Probably the worst aspect of the room is that we received numerous bed bug bites and then noticed that these new little friends accompanied us to our next hotel. We have been home from our vacation for two days and still fear taking our luggage from the trunk as we do not want to have a bed bug infestation in our home. YUCK!!!!!!

Stayed August 2008
Helpful?
2 Thank natandpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Richmond Airport

Property: Four Points by Sheraton Richmond Airport
Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 81 Hotels in Richmond
Price Range (Based on Average Rates): £
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Official Description (provided by the hotel):
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 
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