We had to stay in this hotel due to a flight cancelation. Ok, well the hotel is undergoing renovations, but being in the consulting engineering business I know that it is possible to undergo renovations and still maintain service. For instance, while the linens and towels were of excellent quality and there are outlets with every light fixture,
...there was no Internet service,
...the telephone was missing its template so it was by hunt and peck to find a way to call the front desk unless you used your cell phone (which I had to do to call for Internet assistance to no avail, see above).
...The water line was not hooked up to the ice maker..thus no ice.
...The restaurant was out of service due to the renovation. and the only type of breakfast provided was a basket of fruit and granola bars (there are no resturants in walking distance)...my husband is a diabetic so needs his breakfast after he has his meds in the morning.
...They charged $2.25 for a bottle of Pepsi (highway robbery!)
.... and the topper, the garbage truck came at 6:30AM and 6:45AM to empty the dumpsters!
Perhaps after the renovations are completed this review could be a lot higher.
- Official Description (provided by the hotel):
- Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more less
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