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“Fabulouso”

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The Westin Richmond
Ranked #3 of 81 Hotels in Richmond
Certificate of Excellence
Level Contributor
155 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Fabulouso”
Reviewed 29 May 2012

I stayed here over Memorial Day weekend as part of a volleyball tournament. Checkin was prompt, rooms are spotless, bathroom is huge and the beds are heavenly! Dual showerhead is a nice treat and the fruit flavored water in the lobby is scrumptious. On Saturday it was filled with strawberries and was extra tasty. I just happened to mention to an employee who was in the elevator with me on Sunday that it wasn't as flavorful this time and he immediately called someone to jazz it up a little. Business center has several computers for use and the lobby has free wireless. Just don't understand why the inexpensive hotels offer free internet in the rooms and upscale ones charge $10 a night?

FYI - it is a dog-friendly hotel and there were lots of four-legged friends of all sizes. All were very friendly, we only heard one barking in the early evening, but if you are allergic you might want to ask if there are rooms designated for allergy sufferers. I would also suggest they implement the policy that is in most hotels now, that if you leave your towel on the rack, it signals that you don't need fresh towels. The sign on the shower mentions that they would like to be resourceful by saving water, but washing fewer towels would also help conserve our precious water supply.

All of the staff members were extremely helpful and went above and beyond.

  • Stayed May 2012, travelled on business
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Helpful?
1 Thank bdaygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 6 June 2012
Dear Fabulouso, thank you for staying with us on the recent volleyball weekend. We are grateful for your business and for your time in writing a positive review of your experience. I am glad to see that we excedded your expectations and we look forward to doing so again in the future. We do, by the way, participate in the linen conservation efforts. We generally just replace linen that is left on the bathroom floor, etc and only replace the bedding upon request and after every checkout. We have all this information in our guest information compendiums as we prefer not to clutter up the room with miscellaneous information. We definitly pride ourselves on our "green" initiatives and will continue to work hard to conserve our natural resources. Be well, Feliks Schwartz - General Manager
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688 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
Greenville, South Carolina
Level Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 May 2012

We stayed at The Westin Richmond in mid-May while in town for a wedding. There were also three other wedding parties in the hotel that weekend, so it was packed. Yet, the staff could not have been nicer or more accomodating. Room service was prompt and the food was really good. The front desk staff does everything it can do to make you feel welcomed and valued.

Room Tip: We had a corner room and it was very quiet.
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  • Stayed May 2012, travelled with family
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Helpful?
Thank AshevilleTourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 6 June 2012
Dear Asheville Tourists, thank you for staying with us recently for a wedding weekend. I was pleased to hear of your positive experience...we always love being such a special part of a wedding weekend! Thank you for your comments on feeling welcomed and valued as we place a lot of effort into making all of our guests feel that way. We look forward to welcoming you back on your next trip to Richmond. Stay well, Feliks Schwartz - General Manager
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Staunton,VA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2012

I would never have known I was in a hotel restaurant when dining in Crossings. Amazing food and top notch service! Beautiful hotel and service by all hotel and restaurant staff was spot on.

  • Stayed May 2012
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Helpful?
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 6 June 2012
Dear Jennifer K, Thank you for your great comments on our Crossings Restaurant. We are thrilled to have read your review and look forward to having you with us again. Regards, Feliks Schwartz - General Manager
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Los Angeles, California
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 April 2012

Stayed here on a college tour. Great hotel! From the minute we pulled in the service could not have been more outstanding. The bellman was so kind, helpful and incredibly informative. The front desk/reception equally as wonderful. The rooms are fabulous. Clean, pretty, comfy beds, great towels and bathrobe. Room service waiter was also great. Food was great. We checked out, went on the college tour and then returned for lunch! Restaurant service was outstanding as was the food.

  • Stayed April 2012
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Helpful?
1 Thank Malifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 6 June 2012
Dear Malifornia, thank you for staying with us recently on your college tour in Richmond. I was very pleased to hear of your positive experience all around. There are a lot of great schools in the area so hopefully we will see you and your family for the next few years as your new home away from home when visiting your students. It is always a pleasure to see how our staff is excedding our guests expectations and we look forward to welcoming you back soon. Stay well, Feliks Schwartz - General Manager
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Houston, Texas
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 April 2012

My wife and I stayed here for one night last week. The hotel is in a very convenient location - easy access to downtown, Short Pump, Carytown, restaurants, etc. The lobby is very welcoming and stylish. There is a waterfall and Wii in the lobby to keep the kids entertained as well as a nice restraunt and lounge for the adults. The staff were very friendly, helpful and professional. Our room was clean and well maintained. The bathroom was large with plenty of room for two people to get ready at once. The bathroom also had a large shower instead of a bathtub (which I prefer). Overall great experience.

  • Stayed April 2012, travelled as a couple
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Helpful?
1 Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 26 April 2012
Dear Andrew G, thank you for your recent stay and for taking the time to share your positive review of your experience. I am pleased to hear that we have exceeded your expectations overall and we look forward to your return. Thank you again and enjoy the summer! Stay well, Feliks Schwartz - General Manager
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MA
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 23 April 2012

This hotel is new and beautiful and provides topnotch customer service. After a little mishap on our first visit, the General Manager took the time to apologize, address our experience and encouraged us to give the Westin Richmond another try - and we did. His follow up and continued attentiveness was frankly… pretty unusual. I am a member with all the major hotel chains and can say the quality of service we received was one of the most notable in my experience, including 5 star hotels. From the moment we were greeted unloading our car, to the front desk, and room service our experience was nothing short of A++. We are glad we returned and will make it our hotel of choice whenever we are in the area. Thank you Mr. Schwartz!

  • Stayed April 2012, travelled with family
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Helpful?
1 Thank beachtherapy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 26 April 2012
Dear Beachtherapy1, thank you for the new review of The Westin Richmond from your most recent stay. I am pleased to hear that we won you back as a guest of ours. It is always our intention to exceed our guests expectations and we take great pride in our consistent ability and approach to doing so. I am thrilled to hear that we were able to prove this to you on your most recent stay. This is the level of product and service that I know both you and I expect every single time and we will work tirelessly to do so in the future. Thank you again for the updated review and we will look forward to see you again soon. Be well, Feliks Schwartz - General Manager
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Charlottesville, Virginia
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 April 2012

We visited the Westin Richmond the week after Christmas 2011. A great time to take kids to enjoy all the amenities since there were few business travelers that week. The hotel is right off the I-64 exit, but it can be a little confusing to get to since there's a lot of roads merging at that point. It is at the front of a business park, but within a stone's throw of Broad Street, the main thoroughfare. The lobby is gorgeous, very modern and serene. The air is scented with their signature scent which adds to the relaxing and upscale ambiance. Service was excellent, check-in was painless. The rooms are modern and spacious. The kids loved the pool and wow, what a gym! Ultra-modern, big, clean, they had everything! The in-house restaurant was very nice, but definitely expensive. We had room service, which was also great, just be ready to splurge! Overall, I'm impressed.

  • Stayed December 2011, travelled with family
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Helpful?
Thank Summergirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 26 April 2012
Dear Summergirl22, thank you for a great review of our hotel. I appreciate your time in sharing a great review with the TripAdvisor community. It was nice to hear that you and your family enjoyed your stay; especially the Westin Workout room. We look forward to your return. Stay well, Feliks Schwartz - General Manager
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Additional Information about The Westin Richmond

Property: The Westin Richmond
Address: 6631 W Broad St, Richmond, VA 23230-1723
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Richmond
#3 Family Hotel in Richmond
#3 Romantic Hotel in Richmond
#6 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
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Also Known As:
The Westin Richmond Hotel Richmond

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