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“Definitely the best of the Starwood family”

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The Westin Richmond
Ranked #3 of 81 Hotels in Richmond
Certificate of Excellence
Eagan, Minnesota
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Definitely the best of the Starwood family”
Reviewed 28 November 2013 via mobile

Of all the Starwood chains, the Westin is my favorite, and this location is no exception. Check-in was fast and friendly, and when my wife walked in with our dog, our room was quickly changed to the pet-friendly floor without any hassle. She also offered and gave our four-legged friend a treat. The room was clean, the bed comfortable, and the showers include a rain shower head and a regular head. All of the staff we interacted with was friendly and accommodating, especially the two ladies working the restaurant/bar area this Thanksgiving morning!

The downside is that the next time I have to stay at a Sheraton, I'll remember how awesome the Westin is.

Stayed November 2013, travelled with family
Helpful?
1 Thank Derek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 30 November 2013
Dear Deker H, thank you for sharing the holiday with us and for taking the time to write such generous comments about our hotel and service. I am grateful to see that you had a great experience with us. We look forward to serving you again in the future. Stay well, Feliks Schwartz - General Manager
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689 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Vancouver, Washington
Level Contributor
43 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 November 2013

From check-in to check out, this was an excellent experience. My room was clean, bed was ultra-comfortable and furnishings were top-notch.

Don't miss the "Crossings" restaurant/lounge on the first floor, opposite the check-in desk. Trevor and Josita both take customer service to a new height. The menu had lots of choices and the food was delicious. (did I mention Trevor and Josita? Can't say enough about how welcome they made me feel).

Wouldn't consider staying anywhere else if business takes me back to Richmond. Put this one at the top of your list.

Room Tip: My room faced the parking lot. No noise issues at all.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cuffemdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 27 November 2013
Dear Cuffemdude, thank you for staying with us and for your time in writing such a nice review of your experience with us. I am pleased to hear that Trevor and Josita made such a positive impact on you. I will be sure to congratulate them accordingly. We look forward to serving you on your next trip to The Westin Richmond. Stay well and happy holidays, Feliks Schwartz - General Manager
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Weldon, North Carolina
Level Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 18 November 2013

The Westin Richmond is conveniently located off Interstate 64 in a quiet area. Our check in time was longer than anticipated (because of an issue customers before us were trying to settle and tonly one person working at the counter). The staff member checking us in was polite, but not necessarily friendly. Upon check out, however, we encountered extremely friendly and pleasant staff members. I can't remember the staff members' names, but the female staff member that checked us out and I began chatting and realized that she had family members from my hometown. The gentleman at the counter beside her was friendly also. We ate breakfast at Crossings Restaurant; the waitress was courteous and attentive. As for the food, it was decent.

True to the Westin standard, the guest rooms were clean and nicely furnished. The bed was comfortable and the shower was lovely. What was missing: a refrigerator & microwave. There was a locked mini bar, but I expected a refrigerator for storing my personal beverages (I can live without a microwave). At any rate, I would definitely stay at this hotel again if I had business in this area/part of Richmond.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsPearl105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 19 November 2013
Dear MsPearl105, thank you for staying with us and for your positive comments regarding your visit. I am glad that you had a pleasant experience overall. Thank you for pointing our both some positives and some areas that we can continue to work on to create the "wow" factor. On your next trip, please let us know in advance and we will make every effort to provide a complimentary fridge for your room; it would be our pleasure to accommodate this easy request. Until then, thank you for your business. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager
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Sanford, North Carolina
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2013

I was offered an overnight stay. Upon my arrival I was very impressed. The staff was friendly and very helpful. The room was very clean. I really loved the shower it had two heads that was a first for me. It was close to everything. It was really worth the stay.

Room Tip: The rooms in front
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachBums360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 19 November 2013
Dear Deachbums360, thank you for your recent visit and for taking the time to post a 5 star review. I am pleased to hear you enjoyed the hotel and the service you received. I am also glad you enjoyed the Westin Heavenly Shower! I trust we will be seeing you again when your travels return you to Richmond. Stay well, Feliks Schwartz - General Manager
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Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 November 2013

We frequently take car trips with our pets and more often than not are relegated to fairly run down motels as a consequence. This Westin was a great exception - all the terrific facilities you'd expect (particularly the shower and the bed) and a genuinely welcoming attitude about our 2 little dogs. Real convenient from I-95. By the way - try the hamburger from room service - excellent!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 15 November 2013
Dear Glen S, thank you for visiting us with your canine companions. I am pleased to hear that we exceeded your expectations with our pet friendly program as well as the quality of the burger you had through in room dining. We will continue to work hard to provide this superior quality of product and service and thank you for taking note. We look forward to seeing you on your next trip through Richmond. Thank you again, Feliks Schwartz - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Plata, Maryland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 November 2013

Just prior to making the reservation here, I signed up for their rewards program (SPG). Within a few days of our arrival I received an email from a hotel reservations coordinator (Michael) welcoming us in advance. I won't bore you with the details, but suffice to say he and everyone we encountered at the hotel were friendly and made us feel as though we had been Starwood Preferred Customers for much longer than just a few weeks. They went out of their way to satisfy our needs, and we even got an anniversary card slipped under the door that had actual signed congratulations from many of the staff. What a thoughtful touch!! We were on the 7th floor (Executive Level) that has special features exclusively for guests on that floor.
The Crossings Restaurant in the hotel was our choice for dining, and our food was delicious. I had 7oz filet mignon with shrimp special - the steak was perfectly prepared.
Stay here when in the area!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CC1489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 15 November 2013
Dear Cliff C, thank you so very much for sharing your special anniversary getaway with us as well as your time in writing such a nice review of your experience. I am thrilled that Michael took such good care of you prior to your arrival and that my team wowed you with a nice anniversary card. Thank you as well for your nice comments about our restaurant and the overall service and experience in the hotel. We are grateful for your business and look forward to seeing you again in the future. Stay well, Feliks Schwartz - General Manager
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Atlanta, Georgia
Level Contributor
230 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 November 2013

On a previous visit there was a water problem - it was cold - broken pump was the explanation given to me. Now another visit and cold water in my room two mornings in a row. On checking out I was informed they were aware of the problem and the engineers were working on it. Perhaps it would have been better customer service to informed guests ahead of time. I am so glad I had not gone to the exercise room this trip and then returned to my room not being able to shower. It actually ruined my entire stay and I had used my suite upgrades also. The room was very nice, but it was so disappointing not being able to shower or soak in the bath as I had planned. Now this has happened twice, not sure that I will take a chance a third time, might need to find another property for my return trip to Richmond next month. One plus, at least the concierge lounge evening food was very wholesome, and served as my evening meal. Very pleasant staff in the lounge also as always friendly and very willing to help.

Green Features: Even though going green is my usual choice, it would be nice if the room was checked to see if any supplies were needed. My room was not entered and there were no coffee cups for morning coffee replaced.
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinRichmond, General Manager at The Westin Richmond, responded to this review, 15 November 2013
Dear Anne A, thank you for continuing to stay with us and for providing further feedback regarding your stay. I am so very apologetic that we sustained issues with the hot water service. I know this is never good timing and I assure you we have worked hard to correct the mechanical issue which has since been resolved. As per my personal email to you, I assure you this was an short term issue which we hope will not be a problem in the future. I am glad however to hear that you enjoyed the Executive Club Lounge and the service you received in that area. I truly hope you will consider staying with us in the future. Be well, Feliks Schwartz - General Manager
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Additional Information about The Westin Richmond

Property: The Westin Richmond
Address: 6631 W Broad St, Richmond, VA 23230-1723
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Richmond
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#6 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Official Description (provided by the hotel):
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 
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Also Known As:
The Westin Richmond Hotel Richmond

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