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“GREAT Customer Service”

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Omni Richmond Hotel
Ranked #12 of 81 Hotels in Richmond
Certificate of Excellence
St. Petersburg, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT Customer Service”
Reviewed 13 November 2013

While customer service appears to be on the decline, my experience here was just the opposite. I encountered a slight problem which was addressed immediately, followed up with a phone call and a complimentary gift for me and every one in my party. The customer service was GREAT…The staff was very polite and very accommodating.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Jenee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
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English first
Albuquerque
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 November 2013 via mobile

The staff at the Omni is extremely friendly and welcoming. The location is convenient to many restaurants offering a diverse set of dining options. I walked 5 min to the River City Diner for a great breakfast. The access to the YMCA in the same complex was a huge plus. The Y isn't the nicest gym by any means, but trumps any hotel fitness center.

Stayed November 2013, travelled on business
Helpful?
Thank bonesdiferous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2013

I recently stayed at the Richmond Omni for two nights and it was great. The staff is super friendly and beyond accommodating, which was great as we had a 1 year old with us. His hotel is really clean, super convenient, friendly staff, has a nice restaurant within as well as a Starbucks, river views and right downtown. We went on Priceline as we were driving here and our bids were accepted both times for nearly half price which was a bonus to say the least! I would recommend to anyone to stay here.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
Thank Elaine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montgomery Village, Maryland, United States
1 review
Reviewed 11 November 2013

Wonderful experience with being at the Omni hotel. I would recommend family and friends to visit the Omni on your next vacation or get away. I have been at three Omni properties and plan on visit more of the Omni. All the staff members are friendly and very helpful. Go Omni!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Lanette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison Heights, United States
1 review
Reviewed 11 November 2013

This was a fabulous hotel with impeccable staff! We felt like we were being spoiled because they catered to every need and with such a positive attitude the entire time! And it was truly the best breakfast buffet I have ever seen:)

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Magen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 November 2013

This is probably a good hotel for a single visit but for events and lots of room I would say book somewhere else. We booked over 48 rooms for my daughters wedding and on the night of the wedding my brother in law's room was double booked. He awoke to a strange couple and a security guard standing in his room. Also being parents of the bride we were to receive wine & cheese and crackers and we never saw the wine.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 2Richmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 22 November 2013
Thank you for your feedback and please accept our sincerest apologies that we were not able to meet your expectations during such a special event. Please be assured that we have thoroughly researched what may have happened so that we can prevent any future occurrences. We are honored that you chose us as your host hotel and truly hope that we will have a future opportunity to gain your confidence and goodwill.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
alamo, United States
1 review
Reviewed 9 November 2013

I would give Omni 6 stars! Yes, one more than possible. Customer service was outstanding, accommodating, and an excellent value! Gorgeous lobby, spacious room, terrific location. Bellman Mark was extremely attentive, always had a great recommendation for dining or local tourist attractions. A courtesy shuttle was always available for guests with minimal waiting time within a five mile radius - drivers were very friendly and had interesting tid bits of local history.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Kelsey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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