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“Great staff, thin walls”

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Omni Richmond Hotel
Ranked #13 of 82 Hotels in Richmond
Certificate of Excellence
Reviewed 19 February 2014

I like this hotel for a lot of reasons and dislike it for one. I stay here often due to its close proximity to the Capitol and good restaurants. The staff are great, from the front desk to the bell staff. The hotel is clean and the beds are comfortable. My one grips is that the walls are extremely thin and apparently have zero sound-proofing. You can easily hear the people in the next room even if they are not being loud. If they sneeze, you hear it. If they cough, you hear it. If they move something on a nightstand, you hear it. If they decide to watch tv late at night, you aren't getting any sleep. In the future I will ask to be placed in a room between two empty rooms or else I may look elsewhere.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded 12 March 2014

We appreciate your review and your loyalty to our hotel. Please accept our apologies that you have experienced disruptions from the neighboring rooms. We understand your frustration and are happy to work with you to make sure you are placed in a quiet room during your next stay. Please do not hesitate to contact us with the request for a quiet room or anything else that may help to make your next stay more enjoyable. It will be our pleasure to assist you.

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1,361 - 1,367 of 1,947 reviews

Reviewed 18 February 2014

Overall, my experience at the Richmond, Virginia Omni was enjoyable. It has a great location in the heart of town, the hotel is beautiful, the rooms big, and the TV's are state of the art. But, the breakfast food is poor at the Trevi Restaurant. There is no on-site workout facilities. The room failed to offer sufficient furniture to store clothing. Pillows are all of one type -- soft.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Marshall R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this reviewResponded 12 March 2014

It was a pleasure for us to read that you enjoyed your recent stay at the Omni Richmond but we regret that there were a few details of your stay that we can improve upon. If you would consider returning, we would encourage you to take advantage of our our partnership with the James Center YMCA. It is attached to our hotel and they offer our guests complimentary access to their facilities. In addition, we would be happy to provide you with a different type of pillow the next time you stay with us. Thank you again for your review and we hope to have you as our guest again soon.

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Reviewed 17 February 2014

Conveniently located for walking to Capitol grounds (some rooms with views of Capitol), numerous wonderful restaurants, and much more. Great location for business meetings or conventions. Loads of underground parking. Staff seeks to fill all needs AND wants in a positive manner and timely fashion.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank VFbirder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

My husband and I enjoyed the Retreat to Romance Valentine's special. It was a wonderful experience right from the start. We received everything that was promised. Valet Parking was superb!Our check-in experience was top notch, our room was great with champagne waiting as promised and dinner at Trevi's was delicous. We will definitely do it again!!

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Kotonya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Every year the Virginia Association of Realtors holds the Legislative Conference here. The Omni is wonderful and friendly. Love to stay at this hotel. From the time I make my reservation until I drive away the staff are pleasant and helpful. I recommend this hotel to everyone. They even understood when bad weather was coming that we had to check out a day earlier. Very easy to accomodate your needs.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Sheila D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

Overall enjoyable. Always seems to have road construction each year at corner. Breakfast was great in restaurant. Eddie my bellhop was friendly, welcoming, great! Enjoyed the fireplace in the lobby. Valet parking friendly, courteous, and prompt. Front desk very efficient and courteous.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Kathryn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

From physical plant to staff to amenities to food, all were excellent even when we were all snowed in for three days. I am looking forward to returning again this coming week to finish up meetings that were cancelled due to weather.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank James W H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range: £122 - £244 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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