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“Stay somewhere else”

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Omni Richmond Hotel
Ranked #12 of 81 Hotels in Richmond
Certificate of Excellence
New York, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Stay somewhere else”
Reviewed 23 March 2014

Charged for internet when it was supposed to be included for signing up for rewards program. Batteries in TV remote were shot (channels and volume stuck). Sink faucet put on crooked and handle for hot water too tight to turn. Walls we incredibly THIN. You could hear EVERYTHING in the rooms adjacent and above. No sleep was had.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 31 March 2014
Thank you for your feedback both on TripAdvisor and through our in house survey. We truly regret to read that your recent stay was not better executed and offer our sincerest apologies. Thank you for allowing us to reach out to you to learn more about your experience and we assure you that your feedback is utilized to make improvements to our hotel. We truly hope the future will give us a second chance to gain your goodwill towards our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,834 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (194)
Date | Rating
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  • English first
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  • German first
  • Italian first
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English first
Baltimore, Maryland
Level Contributor
7 reviews
Reviewed 22 March 2014

I was very surprize at the quality of service and attention to detail the staff showed during my stay. It been many years since staying at this brand, and I'll check my travel in the future to include Omni Hotel search.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Kenneth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
Reviewed 21 March 2014

Friendliness, comfort, freshness all describe our experience at this wonderful hotel. We always stay here when we are in Richmond when visiting my daughter or when going for medical visits at the nearby MCV.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 909allenes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
1 review
Reviewed 20 March 2014

My daughter and in enjoyed our stay and would recommend this hotel to families and business travelers. The location is close to very good local restaurants and bars. My daughter made good use of the Fitness center very clean.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Myriam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
atlana, United States
1 review
Reviewed 19 March 2014

Enjoyed stay at this facility. Extremely clean hotel with an exceptionally friendly staff. Conveniently located to several exellent resturants within walking distance. Would recommend this facility to anyone staying in the Richmond Va area, whether for business or pleasure.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Sterling E G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2014

This is a great spot for a quiet getaway. The rooms have big, fluffy bedding and clean furnishings. The staff help to make you feel relaxed and welcomed. This is one of the better hotels in downtown Richmond. A little pricey but the value offsets the investment. Visit and enjoy.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

Excellent location, excellent staff, beautiful lobby, shout out to the concierge, should not be listed as a luxury hotel, rooms are average, have stayed in better for less The instructions to make this review a minimum of 200 characters is ridiculous. And to reject it and force me to write more is a waste of my time. Is this enough?

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Samuel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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