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“Always a first class experience” 5 of 5 bubbles
Review of Omni Richmond Hotel

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Omni Richmond Hotel
Ranked #10 of 81 Hotels in Richmond
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Always a first class experience”
5 of 5 bubbles Reviewed 23 May 2014

The Omni Richmond consistently provides a warm, welcoming guest experience. From the time you walk in the door of the hotel to the time you leave, be prepared to enjoy the service! The rooms are impeccable, and the beds provide a great place to enjoy a deep comfortable sleep. Proximity to a host of local restaurants is great. We enjoyed Kitchen on Cary a local farm to table restaurant during our stay. It was an easy two block walk. Can't wait to return to the Omni Richmond!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank s0njal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Philadelphia, Pennsylvania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

This hotel has a perfect location- right in the heart of historic downtown Richmond. You can easily walk anywhere from here. The rooms are spacious, clean and lovely. The staff is extremely helpful and eager to make your stay perfect. Also full of advice to make your trip the best.
And don't miss the restaurant. Expecting a usual hotel buffet breakfast, we were amazed to find an excellent and unusual array of items, including blueberry sausage, poached egg and mushroom cups, delicious fruit and other items as well as the excellent omelet and egg station.
Our waiter, Stewart, was extremely gracious and helpful. A friendly ambassador for the city of Richmond, he made us regret that we were leaving that day. We will return to Richmond, and when we do, we will stay at the Omni.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catherine N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Everett, Washington
Level Contributor
175 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 22 May 2014

This hotel is in a wonderful area central to historic Richmond. Attached to the hotel is a small mall with a bank, some small shops and a couple cafes. That is really convenient. The hotel itself needs a bit of updating. The hotel restaurant has good food and the wait staff is very nice although service was a bit slow at peak hours. Whenever we raised a request or issue, things were immediately taken care of and all the hotel staff was very nice.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GraceofGod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
1 review
3 of 5 bubbles Reviewed 22 May 2014

This hotel is "okay". There is nothing extraordinary and certainly nothing you'd expect of an Omni hotel. It's in dire need of updates. Inside the room was very loud because you could hear everything in the next room and in those around you. It just wasn't what I expected of an Omni hotel, very disapppointing.

  • Stayed May 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 4 June 2014
Thank you for your comments regarding your experience at our hotel. We regret to read that your stay fell short of your expectations. We are always in search of ways to make improvements and guest feedback is valuable to us for identifying the greatest area of need. If your travels bring you back to Richmond, we hope we will get a second chance at providing you with the great stay you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
virginia beach, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 21 May 2014

NICE HOTEL, service levels and cleanliness needs attention. location excellent for downtown business in Richmond, no wakeup call as requested and coffee came late with no cream..bathroom floor dirty and stained

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Howard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 22 May 2014
Thank you for your feedback. Please accept our apologies for the details that were missed during your stay and know that we take these issues very seriously. If you haven't already, we would encourage you to reach out to us directly so we can research what may have happened. Thank you again and we hope for a future opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

Friendly staff, clean facility, great central location. The staff were quick to assist, wonderful registration/desk staff was very friendly and gave prompt wake up calls. Forgot my razor, called front desk and one was delivered w/ a small can of shaving cream to my room. Conference staff that helped set up our event room for YMCA conference were very helpful, friendly and positive. It is definitely a hotel I would stay at again.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Constance C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
1 review
5 of 5 bubbles Reviewed 20 May 2014

I stayed at the Omni when traveling to Richmond for a friends wedding. While the hotel was more expensive than I am accustomed to, we definitely got what we paid for. The hotel was very nice and in a perfect location. We were able to walk to delicious restaurants and bars. It was also a nice surprise to find out that there was a Starbuck Coffee shop in the lobby of the hotel. While the service was rather slow in the morning, since so many people were there, it was very convenient. Overall I had a great experience at the Omni, and I will stay here in the future, should I need to go to Richmond for any reason.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Clare H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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