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“an uncoordinated mess” 1 of 5 bubbles
Review of Omni Richmond Hotel

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Omni Richmond Hotel
Ranked #10 of 81 Hotels in Richmond
Certificate of Excellence
Stamford, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“an uncoordinated mess”
1 of 5 bubbles Reviewed 24 June 2014

room not ready even after calling ahead and checking in the night before online, drove 7 hours and was assured my room would be ready on arrival but it was not; expensive self park parking and valet parking

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
3 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 27 June 2014
Please accept our apologies that your room was not ready upon check in. We do our best to honor early arrival requests and regret that we were unable to do so in your case. We will follow up with our associates to make sure they understanding the importance of fulfilling special requests once they are confirmed. If you return to Richmond we hope that you will give us a second opportunity to provide you with the great stay you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
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English first
Naples, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

It's been a few years since I visited Richmond, and the Omni was always my hotel of choice. It didn't disappoint. The hotel is very clean and beautifully appointed. The staff is exceptionally nice and helpful. Our room was spacious, bright, exceptionally clean and the bed exceptionally comfortable. The location is excellent. The only negative that keeps me from rating it excellent is we were never told upon check in that parking was an extra $21 for overnight parking in the garage. The hotel did not validate so we found out at checkout about the parking charge. Other than that, this hotel is an excellent place to stay and it remains my hotel of choice when in Richmond.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Karin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 24 June 2014
We are thrilled that you weren't disappointed with your recent stay at the Omni Richmond. Please accept our apologies that the parking charges weren't better communicated at check in. We will follow up with our valet and our front desk to make sure they are clearly explaining this to our guests. Thank you for making us your hotel of choice in Richmond and we look forward to welcoming you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 23 June 2014

very disappointed! Last minute stay and the commonwealth was booked so I stayed here. Never again. It's a red roof inn at Ritz prices. It's very noisy, dark and dated. The sheets are mediocre and the pillows are stiff. .stay at the commonwealth

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank B21XIjudyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 24 June 2014
We regret to read that you were not more pleased with your stay. We would welcome more detailed feedback on how we can improve and hope that the future will give us a second chance to provide you with a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 23 June 2014

If you want mediocre service at a luxury downtown hotel, this is the place. The room was not clean, there was a big clump of hair in the towels and not a single staff member ever said thank you during my entire stay. The only thing it had going for it was its location to great restaurants and night life.

  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 24 June 2014
It was truly disappointing for us to read about your experience at our hotel. It sounds as if your stay did not meet your expectations or our own and we apologize. Your feedback will be shared with our associates as a reminder of how it important it is to be hospitable and detailed. We really do appreciate your business and hope that the future will give us a second opportunity to gain your confidence in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Reasonable rates, friendly, caring staff, nice rooms, and a great location in downtown Richmond make the Omni hard to beat. Our second time staying at this hotel was even better than our first. The Omni will always be our first choice when visiting Richmond. The only complaint I have is the lighting in the bathroom could be warmer and brighter.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank contadina55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

We stayed 3 nights at this location, and it is a great location. From the time we checked in we were impressed with the service. We arrived on a Marathon weekend. To my surprise, a room suggested to me by the staff member at reservation time was open when we arrived. The room was beautiful and nearly spotless with magnificent views. There is a restaurant on-site, a bit on the pricey side. Also, there is a StarBucks that you should walk past on you way to a couple nearby local spots! Many restaurants and shops are within walking distance. Don't miss a walk along Canal Walk. Any of the bell-hops working the door will direct you to a great spot. It poured rain; an oversized umbrella was handed to us for our walk. Take a cab for about a 10 minute ride up to Cary Town for numerous boutiques and some of Richmond's great restaurants.
My only complaint is that this lovely room is within a foot of the stairway door opening & closing all night. So get the great view and ignore the noise, or ask for a room away from the stairway doors.
No complimentary breakfast, but get out and enjoy the close by cafes. (See my other Richmond Reviews)

Room Tip: Ask for a room away from the stairway door if the noise will bother you of it continually opening an...
See more room tips
  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

If you are visiting downtown Richmond for business or pleasure, we have found this Omni is the best for being right in the heart of the best places to visit. Most attractions are within an easy walk whether historic, food, or nightlife. This hotel gets a 2 thumbs up from us.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
Reservation Options:
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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