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“Great place we go to every year during Jazz Fest”

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Omni Richmond Hotel
Ranked #11 of 81 Hotels in Richmond
Certificate of Excellence
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great place we go to every year during Jazz Fest”
Reviewed 12 August 2014

We have had a couple stays at this hotel. Very welcoming, feels like you get a lot of bang for your buck. Location is good, and you have access to major routes, shopping, and walking distance to dining establishments. Friendly and accommodating staff. Valet Parking is awesome.

Room Tip: Join the rewards club and receive free wifi, the breakfast buffet is great just wish they would offe...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank K.T. J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,784 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (192)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 August 2014

This hotel has nothing but location to offer. The carpets are stained, bathrooms are dirty, room service trays were left in hallway for hours, it is very outdated. We were not permitted to sit in lobby because a professional football team was staying at the hotel. My son and I were rudely treated and harassed even though we were guests of the hotel. The front desk staff was very polite and professional as was John, one of the bell staff, however it does not compensate for the overall hotel experience.

Room Tip: Go to the Jefferson hotel for a much better hotel experience.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Yoboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 14 August 2014
We are truly sorry to read about your experience at our hotel. All guests should feel welcome and comfortable while staying with us and we regret that this was not your experience. Please know that your feedback is reviewed by our management team to make the necessary changes. Thank you for taking the time to write a review and we hope you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 August 2014

Having stayed at this Omni since the 90's, I highly recommend this property when visiting the Richmond area. It is conveniently located off I-95 and in the heart of Shockhoe Slip, historic district with many fine restaurants and shops. The Valet and Bell staff happily welcome you and your first impression is a good one. You won't be disappointed in your room and the beds make you feel like you are floating on a cloud. The staff makes sure your stay is a memorable one! I would highly recommend this hotel.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Karen6422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee
Level Contributor
66 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 9 August 2014

Omni hotels are fewer and frankly nicer than most of the better chain hotels -- with new and fabulous locations in Dallas and Nashville as example. Omni Richmond. anchors the business district of downtown Richmond - yet - is also on the very street with great restaurants and old cobble stone road leading to historic section of downtown. The hotel is directly across from the Tobacco Company Restaurant, a very interesting and quite good local place popular with students, perhaps more so their parents taking out their college kids for dinner, Morton's steak house in a block away and the Hard Shell is a truly outstanding seafood restaurant, as good as seafood gets, The hotel connects with the James Center business tower, convenient for business travel and is a modern looking, tasteful and stylish corporate office and hotel center. The hotel staff are quite good and make every effort to accommodate those traveling on business, families visiting the capital of the confederacy, tourists making Richmond center for their explorations and those following the Washington Redskins in training camp purpose built for them by the city of Richmond. The Redskins team was staying at the Omni the week they prepped for playing the Patriots. Morton's still had steak the days following. The concierge was very helpful as were all the Omni staff. Rooms we very comfortable. large, great accommodations, bathroom amenities excellent, robes and towels first rate, Internet great access and overall a great destination, business and leisure hotel. Had a bit of a incident with valet of car -- they got right on it -- and took responsibility. I've stayed at this hotel before -- had plenty of other choices -- this was perfect for me. As a Dad of a University of Richmond Graduate -- the hotel has served a ground central for many events, long weekends and festive occasions. Access to main highways is great -- and the Fan District of old Richmond homes and super small restaurants is one of the south's best city areas. Be sure to try the Strawberry Street Cafe --- you won'd be disappointed. Thumbs up for the Omni Richmond

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
1 review
Reviewed 8 August 2014

We were very pleased, and felt welcomed. Everyone was helpful and had a ready smile. If there was a problem, they attended to it right away. The Buffet was a great deal, with lots of fresh choices, and so reasonably priced!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank BerkleyLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 7 August 2014

Healthy Redskin players have been parking in handicap spaces to store their Mercedes, Bentley during training camp. A complaint to valet service got the Bentley moved. The name of the players are on a tag placed on the dash so it was disappointing that I had trouble finding a handicap space.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gimpy98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 14 August 2014
Please accept our sincerest apologies for this. As soon as it was brought to our attention that the handicapped spaces were not being used appropriately we made sure the cars were moved. We understand that this must have been frustrating for you. Thank you for sharing your feedback and we hope we will have a future opportunity to provide you with a better stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 August 2014

We recently stayed at the Omni Richmond for my son's wedding. The hotel is conveniently located downtown, next door to Tobacco Company Restaurant where we had our rehearsal dinner. Our room was comfortable, on the last morning I found the in room coffee maker tucked inside the TV cabinet, above the fridge. I did find the air conditioner a little annoying going on/off and would have liked a constant on fan. Really good shower. With my Omni number, I was able to get free coffee delivered to the room. Excellent shower, comfortable bed, but could hear noise in the hallway. A professional football team is staying at the Omni during their training camp and there was noticeable extra security in the hotel, occasionally moving the guests along ( I certainly would not go after a football player) if you were standing somewhere or "loitering" (or not). I think they will be gone soon. The valet service worked very well with in/out all day, but you do pay $20.00 a day for it. Overall the stay was good.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank SeashellSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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