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“Excellent view from 18th floor”

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Omni Richmond Hotel
Ranked #13 of 81 Hotels in Richmond
Certificate of Excellence
Chattanooga, United States
Level Contributor
3 reviews
3 hotel reviews
“Excellent view from 18th floor”
5 of 5 bubbles Reviewed 25 August 2014

I asked for an upper floor. They put us on the 18th floor (of 19). We really enjoyed the view of the Capitol Building and a really nice cathedral. This is a great place to stay. All of the staff were friendly and helpful.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,800 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
harrisburg, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 August 2014

Very nice and comfortable hotel. Quality of food was good, but taste was disappointing-- breakfast and at wedding- but the candy shop that sells chocolate in the hotel made up where the food left off. Would recommend to all, and I plan to return when in the area.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vero Beach, United States
1 review
5 of 5 bubbles Reviewed 25 August 2014

This was probably the nicest hotel I have ever stayed in. The room was beautiful with a curving panoramic view of the city and James River. The bed and linens were very nice and comfortable. The Bathroom was very clean, large and up to date. I will stay again anytime I am Richmond, VA. The price was very reasonable, too!

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 August 2014 via mobile

Certainly good for the price. DO NOT get sucked into the breakfast buffet! $50 for the two of us to have dry, hard pancakes, dry choke inducing eggs, greasy GREASY bacon and sausage, etc. Stay at the hotel, but venture out for breakfast!

Stayed August 2014, travelled with family
Helpful?
1 Thank ThatComputerChick2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 5 September 2014
Thank you for your feedback and please accept our apologies that your breakfast was not more enjoyable. We will share your comments with our food and beverage team. We are glad that you otherwise enjoyed your stay and hope you will return again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford, CT
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 24 August 2014

Contrary to the other reviews, our room was clean and our bed comfy (so we may have had a room that had been recently updated). The one thing that I will note was the faint mildew scent that I noted upon our arrival. The bellman advised turning the AC down to circulate the air and to eliminate the odor. Not my preferred method but it seemed to work. I would also point out that this hotel is located in the financial district and not in tourist area. (Shockoe seems to be promoted as a distination but we did not see any galleries, etc. to visit as we walked around the area.) There are many restaurants on the charming, cobblestoned street so there is something for everyone from both a cuisine and price perspective. However, you should not expect shopping or tourist attractions within walking distance. The hotel does have a free shuttle that will take you to Carytown (not worth the visit) or other locales then pick you up.

As others have noted, be aware of the add-on costs such as $10 for wireless. I found it rather disconcerting that the fee is not apparent during the sign-on but made my husband call the front desk to check. (I had stayed at an Omni in CA with the same fee.) If you sign up for the rewards program the fee is waived but it will be on your bill and you have to ask to have it removed. The valet parking is $20 per day and worth it to us. However, there are parking garages across the street that are ~$10 per day.

There is no concierge to assist with tourist information. As a matter of fact, when we asked what was nearby, one bellman looked at us in astonishment and commented that this was the "financial district" as though we should realize that there would be nothing close by. Also of note is that this is a very hilly area so may pose walking considerations for some individuals.

We were on the 14th floor and the view of the city was of parking garages. We had asked about a river view and were told that it was really just a creek (which it was). So I am not sure about the views that other reviewers have commented on.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank casmith79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniMgr, Manager at Omni Richmond Hotel, responded to this review, 5 September 2014
We appreciate you taking the time to leave such a detailed review. It was disappointing to read that we failed to provide you with more information about the surrounding area and a view of the beautiful James River which truly is a river. We are fortunate to have many historic sights including the Capitol, the Poe Museum, St. John's Church, and many others within walking distance of the hotel. We will follow up with our associates to make sure they have a good understanding of the local area to share with our guests. Please accept our apologies that we did not provide you with better information. We are delighted that you there were parts of your stay that you enjoyed and we hope for a future opportunity to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, United States
1 review
4 of 5 bubbles Reviewed 23 August 2014

Love Omni, but they are not competitive with $20 valet parking, $10 per day for Internet, no comp breakfast. Food is excellent, staff top notch. Lobby was lacking a concierge desk, had to stand in line at Front Desk with everyone else checking in and out to get questions answered.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, United States
1 review
3 of 5 bubbles Reviewed 22 August 2014

Ok, but the bed was as hard as concrete. Nice hotel. Lovely pool. Lots of minor details could be improved. Elevator door dented. Candle centerpiece chipped. Doors in bathrooms (in lobby area) needed to be sanded and repainted. Minor things, but there were a lot of them.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Patricia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Omni Richmond Hotel

Property: Omni Richmond Hotel
Address: 100 S 12th St, Richmond, VA 23219-4012
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Official Description (provided by the hotel):
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 
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Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel

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