Well, first I want to say that once the manager came to assist us with our reservation, our issues were resolved. So thank U, Tamika Quarles. But as a manager you should consider customer service training for your front desk staff. I and a good friend were guest and there was a mix up with our reservation. The hotel was fully booked, Adrian was probably the most rudest and unprofessional front desk person, ever (and I travel a lot). In frustration I said said to him in you gotta help us, his reply, I aint't gotta do nothing. Wow. And the other front desk person Scarlett didn't even attempt to help. So nearly a hour later, we asked to see the manager, and Adrian goes to get the manager.
I plan to visit your city again, so much to do and see, but my experience with you hotel has left such an unfavorable opinion that I will to go where treating guests with respect is routine.
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- Also Known As:
- Berkeley Hotel Richmond