After all the positive reviews of the Berkeley I approached our family get-away over Memorial Day weekend with some real anticipation. As a very frequent overseas traveler I had chosen to cash in some points for a premium room with two beds for our family of four. Having booked the room in January, I had also called the hotel twice in the intervening months and was told that my preference for a higher floor and a view away from the alley would be noted and, hopefully, accommodated. Of course I understood the limitations of traveling on points, however, having indicated that we would be four, and the ages of my (not-small) sons, I was very dismayed when I was told at check-in yesterday, May 24th, that we would be put in a room with a king-size and a roll-away bed. I refused to accept the accommodation from the hotel staff who was checking us in; it was only when she saw that I would not budge that she conceded and gave us the two-bed room I had originally reserved - facing an alley and on a lower floor.
We left after one night although we had reserved and paid for (with points) two.
I was surprised at the superior attitude of the staff checking us in
- and as a very frequent business traveler, this is something I happily
do not come across often. On the plus side the room, although small, was nicely appointed, the beds were very comfortable and the housekeeping and valet staff were delightful. On the downside, while in the bathroom one could very clearly hear the conversation of a very animated couple of women, courtesy of the acoustics provided by the air vent. Weird, to say the least.
In sum next time we are in the Richmond area we will return to the Westin.
If you do stay at the Berkeley, avoid room 302.
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- Also Known As:
- Berkeley Hotel Richmond