This could have been a great hotel to recommend. It is small, clean, centrally located, friendly staff, valet parking. Everything that you would want. We have actually stayed there a few times. So why rate it a 1? Here is my story.
I booked 4 rooms for my son's graduation: my room, my mothers, my sisters and my father-in-laws.
When I checked out, I paid for my room and my mother's. My sister and my father-in-law paid for their room separately.
Three weeks later my father-in-law called me and said that he was billed for his room, my sisters's room and the hotel said it was going to charge him for my mother's too. How embarrassing for us all.
I called my sister, who insisted that she checked out correctly. She called the hotel. No problem they said they would straighten it out. They didnt. They gave my father-in-law the wrong credit.
It was so simply but the hotel has caused us nothing but issues trying to sort this out. Really?
So I give the hotel a B+ for every thing but an F for their accounting.
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- Also Known As:
- Berkeley Hotel Richmond