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“Disappointing!”
Review of Linden Row Inn

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Linden Row Inn
Ranked #8 of 81 Hotels in Richmond
Certificate of Excellence
Atlanta, Georgia, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing!”
Reviewed 6 August 2012

I really wanted to like this place. Richmond is my hometown and I revere and respect historic properties.

However I can only describe this property as one where management is clueless. This property has a lot of potential.

This is the first review I've done for Trip Advisor but I think future guests need to know the following:

--Walls, windows and floors are paper thin. You'll hear every step and every conversation outside of your room.

--front desk--they are friendly but somewhat vapid, and cannot solve any issue that you might have and cannot answer the simplest of questions.

--valet parking--expensive and highly inefficient. Long wait times.

--premium channels on cable are advertised and there is a HBO guide in the room, but there were no premium channels available. No help from the front desk.

--water temperatures were hit or miss. Sink faucets could be hot or cold but unfortunately, not the temperature you were looking for at the time.

--breakfast was OK but the same thing everyday with very prepackaged offerings.

Very disappointing. I'm writing this in my Linden Row Inn room, so if management is in the house, feel free to contact me.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
1 Thank Andree G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 17 August 2012
Thank you for taking the time to share your constructive feedback on the Linden Row Inn.

We regret that we failed to meet expectations, and sincerely apologize for the breakdown in service during your stay. As attested by the reviews posted by other guests, your experience is an extreme anomaly and our management team has reached out to you to discuss your stay and make things up to you. Needless to say, we will be incorporating your feedback into our ongoing training program for Front Desk staff.

We also apologize for your experience with the water temperature and the issues you faced with viewing HBO and certain cable television channels. Unfortunately, your TripAdvisor review was not published until after you checked out of the hotel. We encourage anyone that ever experiences an issue with their room to contact us directly during their stay. This will allow us to not only pinpoint the cause of the issue but also provide us the opportunity to offer appropriate real-time resolution to our guest.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Yellow Springs
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 August 2012

This was my second stay. It's a beautiful historic inn with comfortable rooms, nice people, great location, interesting art, and a beautiful rambling courtyard/garden. The coffee was pretty good, too.

  • Stayed August 2012, travelled on business
    • Value
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Helpful?
1 Thank Whimusical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 16 August 2012
Thank you for taking the time to share your recent experiences at the Linden Row Inn. We are pleased to hear that you've enjoyed staying with us and we look forward to continue hosting you!
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Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 July 2012

Located close to everything you would want to see and every place you would want to eat at, the hotel is in pretty good shape. The bathrooms were modern and clean. The bed was comfortable. The carpet was a little worn and the bedspread had seen better days. This is a restored hotel and you know it. However the staff was helpful. The breakfast was surprisingly good. I would return.

  • Stayed July 2012
    • Value
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Helpful?
1 Thank gsbadj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 16 August 2012
We are pleased that you enjoyed your stay at our historic property and we look forward to welcoming you back soon!
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Bethesda, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2012

This was our first time in Richmond and I found Linden Row Inn from web searches. The check-in process was very smooth; the front desk clerk provided us with a map of the local area and some recommendations on where to go for dinner/drinks. We were very pleased with the location; its in the heart of the downtown area. Additionally, they provided valet parking in a secured garage (not street parking like some places) and a free shuttle service that would take you anywhere in the local area that you wanted to go and pick you up later as well. The room was very spacious, clean and for being an older building had a very modern and renovated bedroom and bathroom. The breakfast the following morning had a lot of diversity and was well stocked. Overall, the ambience was a beautiful historical building with a modern touch, preventing it from feeling "old or rundown" and excellent service all for a better price than the other local hotels. I will definitely stay here again!!!

  • Stayed July 2012, travelled as a couple
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Helpful?
1 Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 16 August 2012
Thank you for taking the time to share feedback on your recent stay at the Linden Row Inn. We are pleased to hear that you enjoyed our complimentary continental breakfast, free in-town shuttle, valet parking, and overall service. We hope to see you again soon!
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Richmond, Virginia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 July 2012

Went here for Valentine's Day one year. Stayed the night and had dinner at Linden Row, but also took a shuttle out into Richmond for a night of fun! Top notch, one of the best Inn's in Richmond, VA. Great for a special date! Your woman will be wowwed!

  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Always_Skeptical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 16 August 2012
Thank you for taking time to share positive feedback on your Valentine's Day stay at the Linden Row Inn. As you note, the Linden Row Inn is a great destination for couples looking to spend a night (or two) in the city. We frequently offer special packages and rates for those looking for a romantic getaway. We encourage you to visit the Specials and Packages section of our website for further details. We appreciate your review and look forward to hosting you in the future!
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Arlington, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 July 2012

Comfortable, spacious rooms well-located for downtown waterfront area as well as VCU. Reasonably priced with a nice continental breakfast included. Helpful staff and within walking distance of a number of good restaurants. Excellent place to stay for the Rocket's Landing Triathlon.

  • Stayed July 2012, travelled with family
    • Value
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Helpful?
Thank Tom V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 16 August 2012
Thank you for sharing your positive experience at the Linden Row Inn. We pride ourselves on offering guests with superb customer service and a range of complimentary amenities in a unique historic downtown setting. All of us at the Linden Row Inn look forward to continuing to host you during future visits to Richmond.
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Potomac Falls, Va
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2012

The Inn has a traditional southern city atmosphere at a reasonable price. The room is decorated like its the 19th century yet its very comfortable and there is plenty of room. Its a great place to stay near VCU and the convention center. Its clean, friendly, and convenient. I highly recommend the linden Row Inn.

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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LindenRowInnMgmt, Manager at Linden Row Inn, responded to this review, 16 August 2012
Thank you for your review of the Linden Row Inn. We are pleased that you enjoyed our property's historic ambiance and we look forward to hosting you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Linden Row Inn

Property: Linden Row Inn
Address: 100 E Franklin St, Richmond, VA 23219-2108
Region: United States > Virginia > Richmond
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Richmond
#10 Business Hotel in Richmond
#12 Family Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Linden Row Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
Linden Row Inn is an award-winning 70-room boutique historic hotel located in the heart of Downtown Richmond. The hotel is comprised of seven row houses built in the mid-1800's, and meticulously restored over the years. Many of the hotel's guest rooms are furnished with antiques from the middle and late 1800's, and the hotel is proud to be featured on the National Register of Historic Places. Edgar Allan Poe spent his childhood playing in the garden that is now the hotel's garden courtyard, and local legend has it that the property is home to the "enchanted garden" that Poe mentions in his famous poem "To Helen." Room rate includes free wireless internet throughout the hotel, access to a state-of-the-art fitness center, and complimentary in-town shuttle service. ... more   less 
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Also Known As:
Linden Row Hotel Richmond
Linden Row Richmond

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