I stayed at this hotel a couple of times. he first time it was lovely. Great room, airy, view of the courtyard. Basic amenities but charming. I had to come back to Richmond for business so I called the hotel direct and asked for the same room. The told me that the one above was available so I booked that one as they said it was the same layout. When I got to the hotel the room was not available and instead I was given a room that was almost the opposite of what I was expecting, dark, a little dingy, one window looking out onto a wall. I told the front desk manager that I wasn't happy but they were full and no other rooms were available. I was also given two different excuses as to why my preferred room wasn't available. They allowed me to cancel my second night reservation for no charge as I wanted to find another hotel. I appreciated that gesture and they also tried to find another room by swapping out reservations for people who had not arrived. However that might well have created the same problem for someone else. So I declined.
My problem here is that I had phoned the hotel direct and asked for a room specifically. I was told it was available so I presumed that having made that reservation it would have been reserved. Sounds like the old Seinfeld episode with car reservations. I would not have been upset if I had booked via a booking website as in that case I think the rooms are just randomly allocated.
It is a lovely hotel, in a great spot, a little worn but that is part of its charm. It just might need to have some attention paid to the booking.
- Official Description (provided by the hotel):
- Linden Row Inn is an award-winning 70-room boutique historic hotel located in the heart of Downtown Richmond. The hotel is comprised of seven row houses built in the mid-1800's, and meticulously restored over the years. Many of the hotel's guest rooms are furnished with antiques from the middle and late 1800's, and the hotel is proud to be featured on the National Register of Historic Places. Edgar Allan Poe spent his childhood playing in the garden that is now the hotel's garden courtyard, and local legend has it that the property is home to the "enchanted garden" that Poe mentions in his famous poem "To Helen." Room rate includes free wireless internet throughout the hotel, access to a state-of-the-art fitness center, and complimentary in-town shuttle service. ... more less
- Reservation Options:
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- Also Known As:
- Linden Row Hotel Richmond
- Linden Row Richmond