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“Great value”

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Wingate by Wyndham Richmond Short Pump
Ranked #18 of 81 Hotels in Richmond
Certificate of Excellence
Chicago
2 reviews
“Great value”
Reviewed 29 March 2013

Had a suite for the family. The service was excellent; everything was clean; great location (if you want to be near Short Pump and I-64), and I was. Dry happy with the price.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Alex H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeinsRyan, Director of Sales at Wingate by Wyndham Richmond Short Pump, responded to this review, 11 April 2013
Hi Alex H,

I appreciate the wonderful referall for the Wingate! Ease of access off of the major highways: 64, 295, and 288 makes this such an easy hotel to stop off at during your travels. I'm pretty sure you typed this on your phone being that Autocorrect changed "Very happy with the price" -> "Dry happy with the price".....No worries it happens to all of us, darn autocorrect!

Safe Travels,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Richmond
1 review
Reviewed 27 March 2013

There apparently was a kids sports group staying in hotel. Made the morning breakfast area a free-for-all with not enough items or staff to accommodate. Didn't receive maid service on second day even though I personally requested from the front desk when leaving hotel (because there was no maid service prior to 3:00 p.m.). Front desk did not get my maid service taken care of. At night, when I returned, I was told they had been busy and short-staffed (so got no cleaning).

  • Stayed March 2013, travelled as a couple
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank William T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeinsRyan, Director of Sales at Wingate by Wyndham Richmond Short Pump, responded to this review, 11 April 2013
Hi William T,

I appreciate your feedback and assure you that we're taking the necessary steps to ensure that all rooms receive maid service. I apologize for the inconvenience it may have caused. Hopefully in the future, you will allow us to show you that your notes were taken seriously and improved upon.

Warmest Regards,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisonburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2013

We were very pleased with the customer service we received. We needed a last minute place to stay due to a long day of travel and needed much rest. It was the best sleep ever. Despite the unplanned overnite stay we received excellent service and great room to stay. I do it again anytime in Richmond. Location was excellent!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Lourdes R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeinsRyan, Director of Sales at Wingate by Wyndham Richmond Short Pump, responded to this review, 11 April 2013
Lourdes R,

Last minute place to stay? You found the right place with a ton of added value! Did you happen to stay on a Tuesday - Manager's Reception or on a Wednesday - Free Yoga? Both of those would have given you an even better nights sleep than what you already experienced! We appreciate the comments on the customer service...For our staff it comes naturally to be as helpful as possible.

Sincerely,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Richmond Short Pump

Property: Wingate by Wyndham Richmond Short Pump
Address: 13991 N Gayton Rd, Richmond, VA 23233-7079
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Richmond
#17 Family Hotel in Richmond
#17 Romantic Hotel in Richmond
#22 Business Hotel in Richmond
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Wingate by Wyndham Richmond Short Pump 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Wingate By Wyndham- Richmond/ Short Pump Hotel Richmond

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